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# Desktop Support Technician

- **Company:** Phyton Talent Advisors
- **Location:** Jersey City, NJ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Antivirus Softwares, Apple Mac Systems, Software as a Service, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Software Deployment, Wi-Fi Technology, Okta, Peripherals, Slack, Casper Suite, Gsuite, Hardware Debugging
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75886712-desktop-support-technician

## About the Role

* At least 2 years of experience in a technical support, service desk, help desk, or desktop support role.
 * Experience working with MDM and anti-virus or endpoint-security solutions.
 * Experience supporting SaaS applications such as Google Workspace, Okta, Slack, Jumpcloud/Jamf and Zoom.
 * Practical experience supporting both Windows and macOS.
 * Experience using a ticketing or IT service-management platform.
 * Knowledge of workplace communication technologies, printers, conference-room equipment, basic networking, Wi-Fi, VPN, and remote support.
 * Experience troubleshooting hardware, software, peripherals, access, and connectivity issues.

Required skills and behaviours

 * Excellent verbal and written communication skills.
 * Strong customer-service mindset and the ability to explain technical issues clearly and calmly.
 * Ability to prioritise work, follow established procedures, and manage multiple tickets or assignments.
 * Strong attention to detail, documentation, follow-through, and ownership.
 * Ability to work effectively in an agile environment.
 * A focus on efficiency and effectiveness.
 * A can-do attitude, bringing energy, drive, and enthusiasm to the role.
 * Curiosity and openness to learning from others, acknowledging weaknesses, and growing.
 * Sound judgement about when to resolve independently and when to escalate.

## Description

End User Support

 * Act as the first point of contact through the ticketing system and in-person assistance.
 * Log, categorise, prioritise, troubleshoot, resolve, and follow up on incidents and requests in line with service expectations.
 * Provide clear, patient technical guidance to non-technical users and maintain ownership until resolution or a confirmed handover.
 * Document symptoms, troubleshooting steps, resolution details, and escalation notes accurately.
 * Provide onsite 1st line support for the New York office, including but not limited to Wi-Fi connectivity, printers, conference rooms, meeting technology, passwords, and 2FA.
 * Provide remote 1st line support across the US region through approved communication and support platforms.
 * Support workplace technology and the local IT team during events, office changes, and business-critical meetings.

Endpoint, hardware, and software support

 * Diagnose and resolve Windows and macOS hardware issues
 * Configure and deploy hardware to new hires
 * Configure and deploy replacement hardware to existing users
 * Assist with software deployment, security updates, anti-virus protection, patching, and endpoint compliance.
 * Administer devices through the MDM solution and maintain accurate hardware, software, and licence records through the asset-management solution.
 * Coordinate hardware repair, replacement, vendor support, and onsite visits when an issue cannot be resolved remotely.

Applications, access, and onboarding

 * Support SaaS applications including Google Workspace, Okta, Slack, Zoom, and other business-critical tools.
 * Assist with account creation, access requests, password resets, 2FA, permissions, and user authentication issues in line with security procedures.
 * Support onboarding and offboarding across the US region, including hardware provisioning, account setup, access changes, equipment recovery, and onboarding sessions.
 * Provide basic user guidance and training for workplace applications and technology.