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# Enterprise Network Analyst

- **Company:** Nelnet
- **Location:** Englewood, CO, United States
- **Experience:** Starter
- **Salary:** $60,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Monitoring of Systems, Information Sciences, Networking Hardware, Network Security, Wireless Access Point, Network Routers, Firewalls (Computer Science)
- **Published:** October 8, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3425116944&tx=IT8881TTV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Associate's degree in Information Science or related field and/or equivalent combination of education and experience., Experience in technical helpdesk scenario or similar end user technical support role.

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:

 1. Strong communication and interpersonal skills with technical and non-technical clients.
 2. Entry level understanding of network and security principles
 3. Entry level working knowledge of firewalls (reading rule policies, troubleshooting connectivity issues, etc)
 4. Entry level working knowledge of network devices, routers, switches, Access Points, etc.

## Description

1. Monitor and manage operational and intake queues during business hours for the Enterprise Network team.
 2. Provide Oncall operational support during normal business hours for the Enterprise Network team.
 3. Manage and monitor network monitoring tools.
 4. Look to automate or "shift left" repeatable or routine functions as possible.
 5. Create or maintain knowledge base articles and supporting documentation to support training and job responsibilities., 1. Interprets, evaluates, resolves and tests client inquiries or issues regarding the functional operation of application hardware and software.
 2. Analyzes simple to complex requests, inquiries and issues to determine the appropriate technical area or vendor to resolve problem.
 3. Serves as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
 4. Alerts clients and team members in a timely manner when a major problem is suspected.
 5. Documents and tracks status of client inquiries/incidents and coordinates appropriate response and follows up to ensure client satisfaction.
 6. Translate technical details into business relevant language.