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# IT Support Specialist

- **Company:** Readerlink LLC
- **Location:** Oak Brook, IL, United States
- **Salary:** $39,998.0 - $74,880.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Software Engineering, Information Technology
- **Published:** October 8, 2026
- **Apply:** https://www.juju.com/job/21_01a10653-0c04-705c-b4b3-f5fe2ea61cde

## About the Role

* High school diploma or general educational development (GED) diploma or certificate is required.
 * Minimum one (1) year of experience in technical support or a related field is required.
 * Displays collaboration, analytical, and organizational skills.
 * Ability to read, interpret, and prepare documents such as instructions and procedure manuals.
 * Must be able to work individually, both in-person and remotely, with non-technical personnel to implement and troubleshoot day-to-day support issues.
 * Strong to advanced experience in Microsoft Excel, Word, PowerPoint, and Outlook is required.
 * Must have excellent communication skills, both written and verbal.
 * Ability to speak with all levels of the organization and outside partners.
 * Ability to communicate complicated information to others.
 * Ability to read and interpret, and also to prepare documents such as instructions and procedure manuals.
 * Must be proficient in basic mathematics: addition, subtraction, multiplication, and division.
 * Ability to do algebra, calculate figures and amounts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
 * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
 * A methodical and organized approach to problem-solving.
 * The work performed is in an office environment.
 * The noise level in the work environment is usually moderate at low decibels.
 * Must be able to work in a fast-paced, team environment.
 * Employee is occasionally exposed to vibration and dust.

## Description

The IT Support Specialist is responsible for providing technical support and assistance to end-users, ensuring the smooth operation of IT systems and services. This includes troubleshooting hardware and software issues, providing training and guidance, and maintaining documentation.

What You Will Be Doing:

 * Provide technical support to end-users via phone, email, and in-person.
 * Troubleshoot hardware and software issues and resolve them in a timely manner.
 * Install, configure, and maintain computer systems and applications.
 * Maintain documentation for IT systems and procedures.
 * Provide ongoing support in a part time role.
 * Assist with technical support when required.
 * Other duties may be assigned, directed, or requested.