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# Helpdesk Support Technician

- **Company:** Magneto & Diesel Injector Service Inc
- **Location:** Southlake, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Network Operating System (NOS), Communications Protocols, Microsoft Office, Network Monitoring, Network Protocols, Computer Networking Systems, Information Technology
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=43fd2622ca944f2f

## About the Role

* Bachelor's degree in Computer Science, Management Information Systems, or related field (preferred)
 * Excellent interpersonal and customer service skills
 * Strong analytical and problem-solving skills
 * Excellent organizational skills and attention to detail
 * Ability to multi-task in a fast-paced environment as an individual, and as a key contributor to the overall IT Team
 * 3-5 years of experience with LAN, WAN and computer endpoint technologies, including multiple network operating systems, topologies, and protocols (required)
 * A+, Network+, and/or similar certifications (highly preferred)
 * Thorough understanding of networking protocols
 * Strong Working knowledge of Microsoft 365/Entra Administration
 * Proficient with Microsoft Office Suite or related software
 * Multilingual (English/Spanish) a plus

 * Successful completion of pre-employment background and drug screening.
 * Fosters good coworker citizenship and contributes to a positive work environment.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

 * Prolonged periods sitting at desk and working on a computer
 * Ability to lift, move, and carry objects to 20 lbs.
 * Ability to repeat motions, such as typing and filing

## Description

The Helpdesk Support Technician supports the implementation, organization, and troubleshooting of network systems, software, hardware, and related communications protocols., * Assist in managing the Helpdesk inbox and ticketing procedures for internal customers

 * Assist in Onboarding/Offboarding of users across network related company resources
 * Assist in drafting checklists, support processes, and knowledge base documentation for Helpdesk and other support staff
 * Monitor network systems and alerts, ensuring optimal function and minimal downtime
 * Assist in set-up and configuration of technology at existing and new company locations (including occasional travel)
 * Perform other duties as assigned by supervisor.