> Markdown version of [/jobs/ext/362207-ervaren-ict-servicedesk-medewerker-in-maastricht](https://www.wearedevelopers.com/jobs/ext/362207-ervaren-ict-servicedesk-medewerker-in-maastricht). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Ervaren ICT Servicedesk Medewerker in Maastricht

- **Company:** Edis
- **Location:** Maastricht, Netherlands
- **Experience:** Expert
- **Salary:** €3,070.0 - €4,112.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software as a Service, Cloud Computing Security, Information Technology
- **Published:** June 20, 2026
- **Apply:** https://www.edis.nl/vacature-ervaren-ict-servicedesk-medewerker-maastricht-22507

## About the Role

* HBO werk- en denkniveau, verkregen door opleiding of werkervaring
 * Minimaal 5 jaar ervaring in een ICT-servicedesk of IT-supportfunctie
 * Ervaring met Microsoft 365, Entra ID, Endpoint Manager en Windows 10/11
 * Kennis van SaaS-omgevingen, cloud security en ITSM tooling
 * ITIL Foundation certificering of bereidheid om je verder te ontwikkelen
 * Sterke communicatieve vaardigheden en klantgerichte instelling
 * Goede beheersing van de Nederlandse taal (minimaal C1-niveau)
 * Rijbewijs B
 * Pré: affiniteit met of ervaring binnen de bouw- of infrasector

## Description

In deze rol ben jij het eerste aanspreekpunt voor IT-vragen en zorg je ervoor dat systemen en werkplekken optimaal functioneren.

Afhandelen van incidenten en serviceverzoeken binnen de ICT-servicedesk
Ondersteunen van gebruikers bij IT-problemen en werkplekbeheer
Oplossen van complexere technische vraagstukken
Beheren van Microsoft 365, Entra ID en werkplekomgevingen
Meewerken aan ICT-projecten en verbeterinitiatieven
Registreren en opvolgen van meldingen in ITSM-systemen
Bijdragen aan het optimaliseren van processen binnen de ICT-servicedesk
Ondersteunen van gebruikers op verschillende locaties


## Related Videos

- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech)
- [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)

## Related Articles

- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development)
- [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)