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# Desk-Side/Desktop Support

- **Company:** HCL America Inc.
- **Location:** Fort Gregg-Adams, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Adobe Acrobat, Active Directory, Bomgar, Microsoft Outlook, Desktop Computing, Microsoft Desktop Optimization Pack, Firefox, IBM Hardware Management Console, Web Browsers, Virtual Private Networks (VPN), Microsoft Office Live Meeting, Microsoft Office, Microsoft Project, Microsoft Visio, Microsoft PowerPoint, Remote Desktop Services, TeamViewer, Cisco WebEx, AMT Asset Management Software, Hardware Asset Management, Network Server, Cisco, Server Operating Systems & Platforms, Servicenow
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75885043-desk-side-desktop-support

## About the Role

Experienced Desk-Side/Desktop Support professional with 7+ years of experience in providing technical support for Windows environments, hardware, software, and network-related issues. Strong expertise in Active Directory, ServiceNow/ITSM tools, asset management, laptop/desktop/printer support, VPN connectivity, and remote troubleshooting tools. Experienced in incident, change, and rollout management, with hands-on knowledge of Microsoft desktop and server environments. Skilled in customer support, phone-based technical assistance, problem resolution, documentation, and maintaining high service quality. ITIL knowledge and certifications such as MCSA, MCSE, A+, Cisco, or HDI are preferred.

Skill Requirements

Technical Requirements * * Phone support experience necessary. * * Technical Service desk or technical call center experience is necessary. * * Disciplined, systematic problem solving skills required. * * Windows Operating systems * * Clients: Windows XP, Windows 10 * * Servers: Windows 2008/2012/2016 * * Knowledge of Active Directory * * ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center * * Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools * * MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio * * Internet browsers (e.g. Explorer, Chrome, Firefox), * * VPN and remote dial-in users * * Support for laptop, desktops, and printers all models * * PDA and blackberry support * * Others: Adobe Acrobat and other common desktop applications like WinZip, etc

Must Have Skills

 1. AMT Asset Management Software

 2. Desk Side Services

 3. Mac Hardware Management

 4. Hardware Asset Management

 5. Hardware Management - Printers

 6. Windows PC