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# Line IT Support

- **Company:** Rise Technical Recruitment Ltd
- **Location:** Birmingham, UK
- **Salary:** £24,000.0 - £26,000.0
- **Contract:** Temporary to permanent
- **Skills:** Issue Tracking Systems, Software Engineering, Information Technology, User Administration
- **Published:** June 24, 2026
- **Apply:** https://www.free-work.com/en-gb/tech-it/job-mission/user-support-office-automation-hotline/1st-line-it-support-2

## About the Role

The ideal candidate will have strong communication skills, a problem-solving mindset and a solid understanding of IT support fundamentals. This is a fantastic opportunity for someone looking to build technical expertise and progress within IT support., * Previous experience in an IT support or service desk role (desirable)

 * Strong communication and customer service skills
 * Basic knowledge of IT systems, hardware and software
 * Organised with good attention to detail
 * Keen to learn and develop technical skills

## Description

Are you a customer-focused IT professional looking to develop your career in a fast-paced support environment where you will be the first point of contact and make a real impact on user experience?

This is a great opportunity to join a growing IT team where you will provide front-line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible for diagnosing and resolving first-line technical issues, ensuring high levels of customer satisfaction.

In this role, you will support users with hardware, software and access-related queries, escalating more complex issues where required. You will also maintain accurate records in the ticketing system and contribute to continuous improvement through documentation and knowledge sharing., * First point of contact for IT service requests via phone, email and ticketing tools

 * Troubleshoot hardware and software issues at first-line level
 * Escalate complex issues to appropriate teams
 * Maintain accurate ticket records and documentation
 * Support user account management and access requests


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