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# Desktop Support Engineer

- **Company:** Ampcus Inc
- **Location:** Albuquerque, NM, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Apple IOS, System Center Configuration Manager, Remote Desktop Services, Office365, Slack, Casper Suite, Servicenow
- **Published:** October 8, 2026
- **Apply:** https://www.careerjet.com/job/use6e0b8cb69ad657aee2fb9bb960e495d/eaa

## About the Role

* Minimum 5 years of relevant experience in IT support at 2nd level within a Corporate IT support environment.
 * Exceptional Customer Experience skills and Customer Success obsessed.
 * Thorough understanding of service desk and customer support environment.
 * Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions.
 * Tolerance for ambiguity in a consistently changing environment.
 * High energy level and creative problem-solving abilities.
 * Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers.
 * Proven analytical, evaluative, and problem-solving abilities.
 * Self-motivated team player.
 * Expertise in MS Windows 10, OSX, iOS, MS O365, and MDM for mobile devices.
 * Remote desktop assistance tools (Nextthink), Automation & Scripting, Service Now, SCCM, JamF, Zoom, MS Teams, Slack.

## Description

* The Desktop Support Contractor role is part of the Employee Enablement Organization, which is a service-focused organization that acts with empathy, urgency, and a strong drive to deliver the highest quality results and outstanding customer experience.
 * The Desktop Support Technician is expected to support our internal customers, both onsite at our HQ locations and through our Remote Support services, to ensure a seamless and delightful experience.
 * This resource will need to have the ability to adapt to a dynamic fast-paced environment. The technician will be a team player and update daily documentation while engaging in daily status updates.
 * Their aim is to provide excellent customer service and support that consistently delights customers., * Provide exceptional IT support (Incident and IMAC) to internal customers ensuring a high level of customer satisfaction.
 * Ensures service levels for customers are met, identifies opportunities for improvements and implements these as agreed upon.
 * Stage and configure machines for new hires and deploy new hardware as needed.
 * Work with the Build Center team to provide timely delivery on all hardware deployments.
 * Complete workstation replacements for users that qualify for new workstation replacements.
 * Test, configure, install and manage repair of all IT related equipment (hardware and software).
 * Knowledge base documentation contribution.
 * Accurately log and track ticket related workload in a timely fashion.
 * Customer engagement - Ensure frequent and timely updates to internal customers regarding status of any outstanding issues and work that is in progress.
 * From effective relationships with Business, Brands, Corporate functions, Delivery, Apps Support, fellow team members and External Service Providers.
 * Above all, focus on support of people as opposed to technology.