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# Service Desk Technician

- **Company:** Leidos, Inc.
- **Location:** Tampa, FL, United States
- **Experience:** Expert
- **Salary:** $59,150.0 - $106,925.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Microsoft Windows, Active Directory, Software Applications, Collaborative Software, CompTIA Security+, Information Sciences, Microsoft Office, Software Engineering, Peripherals, Computer Equipment, Information Technology
- **Published:** October 8, 2026
- **Apply:** https://jobs.military.com/career/359670/service-desk-technician-florida-fl-tampa

## About the Role

* BS/BA or AS/AA in Computer Science, Information Sciences, or related IT discipline with 5+ years', OR an Associate degree with 3+ years' OR a high school diploma (or equivalent) and 6 years' directly related work experience supporting help desk Tier I, 2 and/or 3 operations.\n
 * Current CompTIA Security+ (DoD 8570 Compliance)\n
 * Currently hold DoD Secret with TS/SCI Eligibility\n

## Description

* Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. \n
 * Respond to queries either in person or over the phone.\n
 * Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software\n
 * Deliver excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.\n
 * Provide Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, printers, and associated peripherals.\n
 * Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.\n
 * Support Microsoft Office 365 and Active Directory products.\n
 * Document and track customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.\n
 * Isolate and resolve issues with individual workstations.\n
 * Act as a resource to answer user questions about hardware and software issues.\n
 * Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to identify and correct core problem.\n