> Markdown version of [/jobs/ext/3624502-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3624502-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Technician

- **Company:** CTC, LLC
- **Location:** Raymond, IA, United States
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Computer Literacy, Microsoft Office, Information Technology, Servicenow
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75907726-desktop-support-technician

## About the Role

* Knowledge of computing and networking concepts and fundamentals
 * Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
 * Knowledge of computer security policies and a general overall knowledge of computer security concepts.
 * 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

 * Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Business casual dress code. Will need metatarsal shoes for first day of assignment.

## Description

* Provide onsite deskside support to the Waterloo IA location through performing the following duties, * Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
 * Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
 * Responsible for effective e-mail communications and ability to create and maintain basic

documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests

 * Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
 * Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
 * Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.