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# Help Desk Analyst

- **Company:** Toyota Automated Logistics
- **Location:** Fishers, IN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Domain Controllers, Apple IOS, Software Applications, Cyber Security, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Microsoft Office, Remote Access Technology, TCP/IP, Computer Network Technologies, Adobe, Information Technology
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75914192-help-desk-analyst

## About the Role

* BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.
 * Collaborative interpersonal skills
 * Ability to adapt and take initiative.
 * Great client-facing communication and customer service skills
 * Analytical and organizational skills
 * Intermediate experience troubleshooting, configuring, and repairing laptops
 * Intermediate experience with Active Directory/Domain Controller
 * Intermediate understanding of Group Policies and other commonly used IT concepts and technologies
 * Proficiency in MS Office
 * Basic knowledge of Linux and Apple/iOS
 * Basic knowledge of VPN technologies
 * Must be eligible to work in the USA long term without sponsorship.
 * Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

## Description

We are seeking a Helpdesk Analyst responsible for equipment set up for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to: We are looking for a person to be based at our headquarters. Currently we are in Carmel, IN but moving to Noblesville, IN in early 2027. This position is onsite supporting our internal employees.

 * Provide remote and on-site desktop support for company users and computers.
 * Intermediate support of Windows 10/11
 * Intermediate support of Apple/iOS and Android phones
 * Intermediate Microsoft Office 365 Administration
 * Intermediate Active Directory Administration
 * Intermediate Networking knowledge (TCP/IP, DHCP, DNS, etc.)
 * Intermediate Desktop applications (Office, Adobe, etc.)

Job Functions:

 * Imaging, deployment and application installation.
 * Perform PC and device upgrades.
 * Perform minor repairs and routine cleaning of server rooms and equipment storage.
 * Escalation of help desk tickets.
 * Work with team and management on escalation of any issues (equipment, network etc)
 * Special assignments and projects as directed by the team lead or Director.
 * Assist with inventory management, shipping and receiving of IT assets.
 * Assist in creating new operation procedures for the IT knowledge base.

Travel Requirements:

 * Travel will be between 0-5% (Travel expenses paid by Toyota Automated Logistics)