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# IT Support & Tradeshow Technology Specialist

- **Company:** Hudson
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Apple Mac Systems, Business Software, Virtual Private Networks (VPN), Internet Service Provider, Network Connections, Wireless Telecommunications, Software Troubleshooting, User Accounts
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75886845-it-support-tradeshow-technology-specialist

## About the Role

We are seeking a well-rounded, customer-focused IT Support & Tradeshow Technology Specialist to provide Tier 2 end-user support while owning the technology operations for the company's tradeshows. This dual-role position requires strong troubleshooting, communication, and organizational skills, A/V experience, and the ability to work independently in both office and live-event environments., * 3+ years of Help Desk, desktop support, or IT-related experience.

 * Strong customer service, written communication, and troubleshooting skills.
 * Attention to detail and able to take ownership.
 * Working knowledge of Windows, OSX, Microsoft 365, hardware, printers, networking, VPN, and wireless support.
 * Ability to travel to multiple annual tradeshows, work extended event hours, and operate independently under time-sensitive conditions.
 * Strong organization, ownership, follow-through, and vendor coordination skills.
 * Ability to travel domestically to trade shows approximately 20% annually.
 * Ability to reliably commute to Wappingers Falls, NY 12590.
 * US citizen or permanent resident (no Visa sponsorship available).

Preferred Qualifications:

 * CompTIA A+, Network+, Microsoft, or equivalent certifications.
 * Experience supporting tradeshows, showrooms, conferences, retail events, or other live environments.
 * Experience coordinating with ISPs, venue IT teams, or technology vendors.
 * Familiarity with scanners, label printing, presentation systems, or sales/event applications., Ability to work in a Distribution Center environment with varying temperatures and noise.

## Description

Help Desk & IT Support

 * Provide Tier 1 and Tier 2 support for hardware, software, printers, Microsoft 365, user accounts, mobile devices, and network connectivity.
 * Own tickets through resolution, maintain clear notes, and escalate complex issues appropriately.
 * Support onboarding, workstation deployment, equipment setup, inventory, and access requests.
 * Troubleshoot Windows and OSX devices, common business applications, VPN, wireless, and peripheral issues.
 * Deliver responsive, professional customer service to technical and non-technical users.
 * Create and maintain SOPs, technical documentation, and repeatable support processes.

Trade Show Technology

 * Serve as the primary IT resource for company tradeshows and showroom events.
 * Installs, tests, and operates audio and video equipment for live events, meetings, or permanent installations.
 * Scheduled travel to the event locations located in Las Vegas, Dallas, and High Point, NC.
 * Coordinate with showroom ISPs and venue technology teams to confirm reliable internet and network connectivity.
 * Provide direct, responsive onsite technical support to sales staff, executives, and other attendees throughout each event.
 * Set up and support technology used for executive meetings, sales presentations, walkthroughs, and scheduled events.
 * Support computers, printers, scanners, TVs, presentation equipment, applications, and event systems onsite.
 * Maintain tradeshow checklists, inventory, vendor contacts, and post-event documentation., Disclaimer: This position description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required. Employees may be asked to perform other duties as needed.