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# Technical Support

- **Company:** Skydance
- **Location:** Spain
- **Contract:** Permanent contract
- **Skills:** Vbscript, Computer Animation, Microsoft Windows, Adobe InDesign, Apple Mac Systems, Ubuntu (Operating System), CentOS, Cyber Security, Linux, Python (Programming Language), Local Area Networks, Windows Servers, Windows PowerShell, Wireless Networks, Data Logging
- **Published:** October 8, 2026
- **Apply:** https://startup.jobs/senior-technical-support-skydance-10336965

## About the Role

* 5+ years in IT departments.

 * Experience with logging tools and ticketing management.

 * Experience in design, installation, diagnosis and maintenance of local area networks, wireless networks, network electronics and IT security.

 * Knowledge and experience in the integration of new applications and new hardware in user equipment and inventory maintenance.

 * Knowledge and experience in different OS: LINUX (Rocky, CentOS, , Ubuntu), OS X, Windows, Windows Server.

 * High English level desirable.

 * Spanish desirable.

## Description

* Performs the installation, support and maintenance of the servers, computer systems and wireless and local area networks.

 * Performs the installation, configuration, layout and maintenance of hardware and software equipment.

 * Solves, manages and documents employee queries, tickets and requests and develop other departmental administrative tasks.

 * Solves most tickets in the first contact and otherwise escalates it.

 * Configure mobile devices.

 * Performs scripts in different languages (Power Shell, Python and VB Script) to improve and maintain the environment.

 * Tests internal developments.

 * Monitors and updates the inventory of hardware and software.

 * Ensures that the quality standards required for the support service are met.

 * Resolves and assists with incidents escalated by other Support Technicians.

 * Keeps up on current artistic methodologies and on technology trends and tools that best suit the production and the company in the development of a stronger creative and technical environment.

 * Works together with the team providing them with support, guidance and instruction in areas that contribute towards their artistic and professional growth.

 * Follows the Supervisor's and Lead's guidance.