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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Lionel Hitchen Ltd. - **Location:** Andover, UK - **Salary:** £32,000.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Networking Hardware, Service Pack, Break Fix, Information Technology - **Published:** June 24, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=a31432a2e67306f8 ## About the Role Do you have experience in Technical support?, * First-line IT support, incident management, and break-fix troubleshooting. * Experience of Ticket triage, prioritisation, and escalation. * Excellent customer service and communication skills * Strong problem-solving and analytical skills * Experience of documentation management * Experience of reporting and analysis of support metrics, trends, and break-fix statistics. * Awareness of Cyber Essentials-aligned PC management, including patching, endpoint security, and asset management * Ability to work independently and collaboratively within technical support teams * Experience of project-based deployment and support environments * Proactive, organised, and diligent approach to service delivery and continuous improvement * Experience of Laptop and desktop installation, configuration, and support * Experience of Hardware diagnostics, repair, and fault resolution * Experience of Printer, peripheral, and network device support ## Description Join a dynamic and creative company in Hampshire, that has been a leader in manufacturing and supplying natural flavours to the food and beverage industry since 1965. We operate in over 50 countries and credit our success to our dedicated employees - 30% of whom have been with the company for over a decade. A key factor in our growth is a commitment to World-Class Manufacturing (WCM), fostering continuous improvement and innovation across the business. We pride ourselves on a vibrant and distinctive workplace culture that values individuality, innovation, and collaboration. We believe work should be enjoyable, blending professionalism with a friendly atmosphere where hard work is recognised and rewarded. The successful candidate's responsibilities will include but not be limited to: * Make sure operating systems and software are regularly updated with security patches. * Verify that antivirus or endpoint protection software is installed and working. * Ensure firewalls are enabled and properly configured on all devices. * Organize regular security checks and compliance reviews against Cyber Essentials requirements. * Work with IT team or suppliers to fix security issues and vulnerabilities. * Maintain records and evidence needed for Cyber Essentials certification and audits. * Support staff with basic cyber security guidance and awareness. * Coordinate the secure setup of new computers and the secure disposal of old equipment. * Act as the main point of contact for Cyber Essentials PC-related activities and certification assessments * Act as the first point of contact for IT support requests from end users. * Provide first-line troubleshooting and resolve common hardware, software, and account issues. * Track and analyse break-fix ticket statistics, trends, and recurring issues. * Produce reports and metrics for presentations and management reviews. * Assist with user onboarding, account setup, and basic IT training where required. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)