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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Amazon.com, Inc - **Location:** Peterborough, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, CompTIA Network+, Linux, HP Thin Clients, Network Troubleshooting, Red Hat Enterprise Linux, Information Technology, Cisco - **Published:** June 24, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=ff1420c916c5d5ad ## About the Role Do you have experience in Linux?, * Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting * Experience troubleshooting integrated and interdependent computer systems * Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals * Experience with network troubleshooting and support PREFERRED QUALIFICATIONS * CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications * Experience in a dynamic environment with a high degree of customer service ## Description As an IT Technician, you are responsible for working closely with the business, your colleagues and remote support teams to implement and maintain infrastructure elements. You will represent the 'face of IT' to the Business and you will thrive in providing world-class service to our customers. You will be a key part of a multinational diverse team, thrive in delivering high-quality results and always be on the lookout for improvements. Business Area: The IT Operation team supports the IT Infrastructure at each of the Amazon sites and provides IT support to our customer base. What makes this team a great place to work? * Day 1 opportunity - You will be joining a team that is responsible to what happens after the customer clicks "buy". * Opportunities for growth - You will have the opportunity to influence and shape the direction of our services. * You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest. Key job responsibilities What we are looking for: Putting the customers first, you will provide a 1st support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support. The extent of your responsibilities will include but not be limited to: * Health & Safety: ownership and accountability, ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines. * Installation, maintenance and support of IT equipment * Asset and Inventory management. * Liase with 3rd party vendors and suppliers to ensure efficient asset management. * Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards. * Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance. * Providing technical support/input to site and team projects and initiatives. * Conducting end user equipment trials and testing. * Providing assistance to senior engineers as required * Working in shifts and support occasional changes in working hours. ## Related Videos - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)