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# Service Desk Coordinator

- **Company:** Apleona
- **Location:** Leicester, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office, Data Logging
- **Published:** June 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=4ee4209da90a7fa4

## About the Role

Do you have experience in Office experience?, What we are looking for as a Service Desk Coordinator:

 + Good experience of working within an office environment.
 + Experience of working within a service desk background is essential.
 + Good customer services skills, well presented and articulate with a good telephone manner
 + Experience of data entry previously would be advantageous
 + Motivated and trustworthy Well organised with good IT and administration skills including Excel and Word.

## Description

+ Taking incoming customer calls / emails
 + Logging callouts
 + Planning in callouts / quoted works / planned maintenance
 + Raising permits
 + Using customer portals
 + Prioritizing workloads for the engineers within your region
 + Raising sub-contractor purchase orders for callouts
 + Liaising with office staff / engineers / sub-contractors
 + Any other required work within the role
We'll provide you with full training once you start and make sure that you have everything you need to do a great job.
You will work 37.5 hours per week and you will have access to employee benefits that will be available to you as soon as you start.
We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.
If this sounds like a job for you we'll start the process and if you're a good match we'll be in touch to discuss the next steps.
This role will be working for JCW Energy Services, who are part of the Apleona Group


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