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# Help Desk Specialist

- **Company:** JCS Solutions LLC
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $74,000.0
- **Contract:** Permanent contract
- **Skills:** Software Engineering, Windows Desktop
- **Published:** October 8, 2026
- **Apply:** https://www.thejobnetwork.com/job/2b76ebcc-1dce-47a9-8653-4d4ec2523796/help-desk-specialist

## About the Role

* Must be US Citizen
 * 2 years of experience in help desk or technical support
 * Certification: CompTIA A+, Security+
 * Experience with Windows desktop applications
 * Knowledge of e-mail systems and directories
 * PC and printer troubleshooting skills
 * Strong customer service and communication skills
 * Ability to work on-site at Arlington, VA (Pentagon)
 * Clearance: Active Secret required; Top Secret clearance strongly preferred

How you will wow us:

 * Prior experience supporting DoD or DISA end users
 * Experience with DoD help desk ticketing systems
 * Familiarity with military network environments and protocols

## Description

Job DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!, JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems., * Provide phone and in-person support to users

 * Support users with e-mail, directories, and standard Windows desktop applications
 * Troubleshoot applications developed under the contract
 * Serve as initial point of contact for hardware/software issues
 * Troubleshoot PC and printer problems