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# INFORMATION TECHNOLOGY MANAGER I

- **Company:** Department of State
- **Location:** Sacramento, United States (Remote available)
- **Experience:** Starter
- **Salary:** $112,644.0 - $150,948.0
- **Contract:** Permanent contract
- **Skills:** Knowledge Management, Information Technology
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9a7d2c8333765f61

## About the Role

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

## Description

Under the general direction of the Technology Services Division (TSD) Hospital Operations Chief, Information Technology Manager II (IT Manager II), within the Department of State Hospitals (DSH), the Information Technology Manager I (IT Manager I) is responsible for management of the Service Operations Response Team ensuring stable, reliable, secure, and responsive delivery of the core IT services across the enterprise., * Association of International Credential Evaluators, Inc. or

 * https://www.ctc.ca.gov/credentials/commission-approved-foreign-transcript-evaluating-agencies, The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
 * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
 * Resume is required and must be included.
 * Other -
Candidates that believe they meet the Minimum Qualifications based on a pattern of education from classification description (specifications) must provide a copy of your TRANSCRIPTS along with your application (STD. 678) to be considered for this position.
Candidates that believe they meet the Minimum Qualifications based on experience, must state that in the bypass notes for this requirement.

 * Statement of Qualifications -
Please see the Statement of Qualifications section at the bottom of this job advertisement for more details.
Applicants must submit the required documents in order to be considered for this position. Applicants who fail to submit the SOQ, as requested (i.e. respond to questions asked), may be disqualified.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting., * Font type to be Arial, Font size to be 12

 * Single-spaced, typed
 * Do not exceed two pages in length

Please respond to the following SQQ questions:

 * Describe how you have introduced new tools, processes, or automation to improve operational efficiency or service reliability. Include how you evaluate solutions, mitigate risk, gain stakeholder buy in, and measure value delivered.

 * Discuss your leadership in advancing ITIL aligned incident, problem, and change management processes. Describe how you strengthened root cause analysis, reduced service interruptions, improved change success rates, and built a culture of operational discipline.