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# Implementation Specialist

- **Company:** SPECTRIO LLC
- **Location:** Tampa, FL, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Computer Literacy, Desktop Computing, Ethernet, Microsoft Office, Microsoft Operating Systems, Netsuite, Office Suite, Software Tools, Remote Infrastructure Management, Salesforce.Com, TCP/IP, Diagnostic Tools, Computer Equipment, Gsuite, Hardware Infrastructure
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fc26f4908e01be14

## About the Role

* Bachelor's degree preferred
 * Computer and Customer Service experience required
 * Experience working as an Implementation Specialist preferred
 * 2+ years of related experience with computers and providing customer service in a call center environment preferred
 * Previous CRM (NetSuite, Salesforce, etc.) and ERP experience preferred
 * Experience using Google Suite and Microsoft Office
 * Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment
 * The ability to work independently and as part of a team
 * Strong analytical and problem-solving skills
 * Excellent organizational and time management skills
 * Superior communication and customer service skills
 * Attention to detail required
 * Must show aptitude and desire to learn new skills on the job
 * Ability to follow instructions and procedures, both verbal and written
 * Fast learner of new processes, and software tools
 * Punctual, accountable, and team focused
 * Ability to communicate and explain technical information, details and procedures, in simple, understandable terms to non-technical people
 * Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment
 * Computer literate and working knowledge of current Microsoft Operating Systems, and Office software products. Windows 7, 10, Word, Excel, and Outlook
 * Working knowledge of basic Networking protocols and hardware, TCP/IP, Ethernet, Wireless, hubs/switches, remote management software
 * Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations
 * Ability to remain positive and seek solutions during stressful situations, effectively prioritize and execute tasks, as well as adapt to change, + < 3 Years of Service: 15 days per year.
 + 3-5 Years of Service: 17 days per year.
 + 5+ Years of Service: 20 days per year.

## Description

The Implementation Specialist is passionate about the Spectrio products and mission while providing first response to customize and install on-premise equipment for our clients., * Control point for field-related service activities

 * Assigning, controlling, and dispatching service technicians
 * Monitor workflow and load to qualified technicians
 * Coordination of tech scheduling with clients
 * Evaluate and reassign work as needed
 * Answer client inquiries via phone and email, provide technical assistance and support to our clients via on-site technicians
 * Comprehend and apply technical information, and present technical information to customers in a non-technical manner
 * Acquire the information necessary for new installations and hardware configurations
 * Perform data entry duties, monitor, operate or coordinate and assist others in the operation of dispatch/installation
 * Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments
 * Update supervisor on status of projects or technical issues
 * Identify higher level support issues and escalate to appropriate team member/s or department when necessary
 * Log all incidents, case updates, and hardware info, into the company's designated support system.
 * Perform other duties as assigned