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# Onsite Release of Information Specialist III - Milwaukee, WI

- **Company:** VERISMA
- **Location:** Milwaukee, WI, United States
- **Experience:** Expert
- **Salary:** $37,440.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Health Information Management, Microsoft Office, Queue Management Systems, Electronic Medical Records
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a96e77ed24158c08

## About the Role

* HS Diploma or equivalent, some college preferred
 * RHIT certification, preferred
 * At least 5 years of prior medical record, ROI or Health Information Management (HIM) experience* Knowledge of HIPAA and state regulations related to the release of Protected Health Information Strong problem-solving skills and attention to detail
 * Must maintain strong organizational and time management skills
 * Able to train and support colleagues seeking resolution with complex requests
 * Fluent in Microsoft Office Suite, EMRs and comfortable learning new technology/software
 * Must be able to work independently and assist others while exceeding volume and quality standards

## Description

The Release of Information Specialist III (ROIS III) is responsible for fielding complex release of information requests while maintaining a high level of precision, efficiency and productivity-driven metrics. The ROIS III is fluent in multiple electronic medical records (EMRs) and comfortable navigating through systems and software to ensure the accurate retrieval of requested documentation in a fast-paced environment. As a domain subject matter expert, this position is responsible for providing training and coaching to other ROIS.
This position is based out of a Verisma client site, in Milwaukee, WI, * Process medical ROI requests in a timely and efficient manner through Verisma software applications

 * Ability to read and interpret medical records, forms, and authorizations
 * Serve as an escalation point and resolution for HIPAA-related release issues
 * Act as a role model and lead by example through demonstrating excellent organizational skills, time management and professionalism
 * Proactively communicates with supervisor(s) and peers regarding questions, concerns and processes
 * Assist with queue management and coverage, as needed
 * Ability to seamlessly shift to support other accounts
 * Utilize reference materials provided by Verisma to ensure compliance and confidentiality is always maintained
 * Serve as training mentor and subject matter expert
 * Assist in maintaining and updating ROIS training/reference materials
 * Maintain strong knowledge of HIPAA, HITECH, state-federal rulings, and statutes, as well as customer specific requirements
 * Foster positive relationships and friendly demeanor through providing exemplary customer service
 * Attend training sessions, as required
 * Live by and promote Verisma Core Values
 * Perform other related duties, as assigned, to ensure effective operation of the department and the Company
 * Interact with customers and co-workers in a professional and friendly manner
 * Handles on-site responsibilities to assist Client Manager when needed or in absence of the Client Manager
 * Responsible for supporting multiple clients for whom medical Release of Information (ROI) activities are conducted
 * Assist the Manager(s) & Director of Operations with interviewing, training, and mentoring high-quality staff