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# Level 3 On-Site Support Technician

- **Company:** CareerCircle
- **Location:** Mount Crawford, VA, United States
- **Experience:** Expert
- **Salary:** $58,240.0 - $66,560.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Agile Methodology, Artificial Intelligence, Data Analysis, Cisco Routers, Computer Literacy, Desktop Computing, RAID, Image Management, Issue Tracking Systems, Internet Protocol, Network Troubleshooting, Microsoft Office, Networking Basics, Network Connections, Windows PowerShell, SAP (Applications), Server Supported Gaming, Software Deployment, TCP/IP, VMware VSphere, Network Routing, Diagnostic Tools, Internet Protocol Telephony, Software Troubleshooting, Peripherals, Microsoft InTune, Computer Equipment, Storage Technologies, Information Technology, Deployment Automation, Rancher, Hardware Infrastructure, Servicenow, Vmware
- **Published:** October 8, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/va/mount-crawford/07b99e2a-ef0b-407d-a6d5-85dcf7c28c9a

## About the Role

Leadership
Management
ServiceNow
Communication
Prioritization
Problem Solving
Desktop Support
Network Routing
Customer Service
Microsoft Office
Computer Science
Active Directory
Diagnostic Tools
Technical Issues
Operating Systems
Technical Support
Help Desk Support
Computer Hardware
Windows PowerShell
Peripheral Devices
Business Valuation
IT Service Management
Information Technology
Full Stack Development
Network Troubleshooting
Business Transformation
Hardware Troubleshooting
Internet Protocols Suite
End-User Training And Support
Troubleshooting (Problem Solving), The ideal candidate will have a solid desktop support experience, strong troubleshooting skills, and the ability to work independently while also serving as an escalation point and resource for other technicians., * Strong hands-on desktop support and technical troubleshooting experience.

 * Experience supporting Windows operating systems and Microsoft Office.
 * Strong knowledge of computer hardware, SSDs, peripherals, and general break/fix support.
 * Experience with Active Directory.
 * Experience with ServiceNow or similar IT service management/ticketing tools.
 * Experience with Intune and/or Autopilot.
 * Working knowledge of PowerShell.
 * Understanding of TCP/IP and basic networking concepts.
 * Experience troubleshooting hardware, software, and connectivity issues.
 * Strong documentation and ticket-management skills.
 * Excellent communication and customer service skills.
 * Strong analytical and problem-solving abilities.
 * Ability to prioritize multiple issues in a fast-paced environment.
 * Ability to work independently as well as collaboratively with a technical support team.

Preferred Experience

Experience with any of the following is a plus:

 * SAP
 * VMware/vSphere
 * Cisco routers and switches
 * Server hardware and basic server support
 * SAN/NAS storage technologies
 * RAID and I/O technologies
 * Software deployment and imaging tools
 * ITIL-based environments, * Degree or diploma in Computer Science, Information Technology, or a related field preferred; equivalent professional experience will also be considered.
 * Microsoft, ITIL, networking, or related technical certifications are a plus., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Biomedical Engineering
Continuous Development
Manufacturing Processes
Biochemical Engineering
Good Manufacturing Practices
Ethical Standards And Conduct
Continuous Improvement Process
Biological Systems Engineering
Troubleshooting (Problem Solving)
Product And Manufacturing Information
Corrective And Preventive Action (CAPA)
Current Good Manufacturing Practices (cGMPS), Leadership
Management
Innovation
Compassion
Coordinating
Supply Chain
Adaptability
Communication
Data Analysis
Accountability
Prioritization
Lean Six Sigma
Pharmaceuticals
Problem Solving
Decision Making
Lean Principles
Small Molecules
Telephone Skills
Technical Acumen
Agile Methodology
Commercialization
Biopharmaceuticals
Lean Manufacturing
Kaizen Methodology
Process Improvement
Business Objectives
Process Development
Technology Transfer
Engineering Support
Process Engineering
Focused Improvement
Inventory Management
Contingent Workforce
Process Optimization
Chemical Engineering
Operational Excellence
Industrial Engineering
Project Implementation
Manufacturing Processes
Integrated Product Team
Biochemical Engineering
Pharmaceutical Engineering
Internet Protocol Telephony
Good Manufacturing Practices
Continuous Improvement Process
Troubleshooting (Problem Solving)
Operational Performance Management
Cross-Functional Project Management

## Description

We are seeking a Level 3 On-Site Support Technician to provide advanced, hands-on technical support for end users in a fast-paced environment. This position will focus on desktop support, hardware and software troubleshooting, escalated technical issues, and delivering a strong customer experience., * Provide hands-on desktop support for laptops, desktops, mobile devices, printers, and peripheral equipment.

 * Troubleshoot and resolve hardware, software, operating system, network connectivity, and application issues.
 * Serve as an escalation point for more complex end-user support issues.
 * Support Windows operating systems and Microsoft Office applications.
 * Install, configure, upgrade, and maintain hardware and software.
 * Support device imaging, deployment, and workstation setup.
 * Work with Active Directory for user and device support.
 * Use ServiceNow or similar ticketing systems to document, track, and resolve support requests.
 * Support Intune and Autopilot within the desktop environment.
 * Use PowerShell and other diagnostic tools to assist with troubleshooting.
 * Assist with software deployments, upgrades, and technology rollouts.
 * Perform hardware break/fix support and preventative maintenance.
 * Troubleshoot basic TCP/IP, network connectivity, and related infrastructure issues.
 * Document troubleshooting steps, resolutions, and technical procedures.
 * Communicate status and expectations clearly with end users and internal teams.
 * Follow established SLAs and escalation procedures.
 * Assist with higher-volume help desk support when required.
 * Provide guidance and support to junior technicians and help onboard new team members.
 * Participate in projects and other technology initiatives as assigned., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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