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# CRM Product Owner

- **Company:** Tech Observer
- **Location:** Montville, NJ, United States (Remote available)
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Agile Methodology, Artificial Intelligence, Customer Data Management, OpenAI, Salesforce.Com, Large Language Models, Snowflake, Veeva
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75860647-crm-product-owner

## About the Role

* Bachelor's degree required; Master's/MBA preferred.
 * 5-7+ years of experience in product management, technology strategy, innovation, or leadership.
 * Experience with large-scale CRM implementations, preferably in pharmaceutical, healthcare, or CRM environments.
 * Strong knowledge of Salesforce, Veeva, CRM data, AI, and related platforms.
 * Experience with Salesforce Data Cloud/Data360, Veeva, Snowflake, OpenAI, or similar technologies.
 * Strong Agile, backlog management, stakeholder management, and product delivery experience.
 * Experience using AI/LLMs for product management, user-story creation, or process mapping.
 * Excellent communication, analytical, problem-solving, and cross-functional collaboration skills.

## Description

* Lead strategy, development, and delivery of CRM capabilities across a healthcare/pharmaceutical environment.
 * Own product areas from discovery through release and post-launch support.
 * Translate business needs into user stories, requirements, acceptance criteria, and success metrics.
 * Manage and prioritize the product backlog and drive Agile delivery.
 * Partner with business, IT, analytics, architecture, privacy, legal, and commercial/medical teams.
 * Identify process improvements and enhance CRM user experience and customer engagement.
 * Ensure solutions meet governance, privacy, security, and compliance standards.
 * Coordinate and mentor analysts, contractors, and delivery resources.
 * Support change management, training, adoption, and stakeholder communication.
 * Contribute to CRM product strategy using industry trends, user feedback, and performance data.