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# IT Support Technician

- **Company:** Stewards Inc
- **Location:** Hanover, NJ, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Azure, VoIP, Software as a Service, Domain Name System (DNS), Issue Tracking Systems, Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), Microsoft Servers, Azure Active Directory, Microsoft SharePoint, TCP/IP, Okta, Firewalls (Computer Science), Microsoft InTune, Zendesk
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75911396-it-support-technician

## About the Role

* Experience with Ticket tracking systems (JIRA, ConnectWise, ZenDesk, etc.)
 * Experience with remote support software (ScreenConnect/CW Control, LogMein, etc.)
 * Experience with device management (InTune, LabTech/CW Automate, N-Able, etc.)
 * Experience with Enterprise email (Microsoft 365, Exchange)
 * Experience with Microsoft servers/services (Azure AD, Active Directory, Group Policy, SharePoint)
 * Experience with SSO environments (Okta, Azure, etc.)
 * Experience with Networking (TCP/IP, IPSEC VPNs, DNS, firewalls/NAT, VOIP)
 * Experience with Windows 10/11 (installation, configuration, management)
 * Strong knowledge of financial industry with Compliance and Regulatory requirements

## Description

The Support Technician will be the main point of contact for our employees to provide thorough and responsive support to troubleshooting requests and timely resolution to tickets for a variety of systems and platforms in an adaptable role., * Support a growing user base's software and hardware troubleshooting requests coming via multiple channels.

 * Review, monitor, upgrade, and secure computers, phones, and networks.
 * Help on site resources deploy new equipment, onboard new users, and open new office locations remotely.
 * Triage support requests and route to internal departments or external vendors/SaaS providers as needed or for escalation.
 * Perform password resets, entitlement/permission management, user account creation/terminations.
 * Create documentation for self-service support, "day one" questions, and efficiency improvements.
 * Assist with user training for technology platforms and workflows.
 * Work with the Technology department on ongoing projects and implementations.