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# Senior Systems Engineer - MSP Projects & Escalations

- **Company:** Bowman and Williams Inc
- **Location:** Rockville, MD, United States (Remote available)
- **Experience:** Expert
- **Salary:** $90,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Systems Engineering, Microsoft Azure, Microsoft Online Services, Cyber Security, Windows Servers, Network Architecture, Firewalls (Computer Science), Microsoft InTune, 3-tier Architectures, Cloud Migration, Network Server
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75885783-senior-systems-engineer-msp-projects-escalations

## About the Role

The ideal candidate is a seasoned MSP engineer who can independently implement infrastructure projects across Microsoft cloud, servers, networking, and security while also serving as a senior escalation resource. This position is focused on executing projects rather than selling or scoping them., * 5+ years of engineering experience within an MSP environment.

 * Strong hands-on project implementation experience.
 * Strong experience with Microsoft 365, Entra ID, Intune, and Azure.
 * Strong Windows Server and Active Directory administration experience.
 * Experience administering and troubleshooting firewalls and network infrastructure.
 * Experience supporting multiple client environments simultaneously.
 * Strong Tier 3 troubleshooting and escalation experience.
 * Experience implementing cloud migrations and infrastructure modernization projects.
 * Strong understanding of cybersecurity best practices.
 * ConnectWise experience is a plus but not required.

Client-Facing Requirements

 * Comfortable working directly with clients onsite throughout the DMV.
 * Strong written and verbal communication skills.
 * Ability to explain technical issues and recommendations to non-technical stakeholders.
 * Professional and polished client-facing presence.
 * Able to work autonomously while still collaborating closely with the engineering team.
 * Ability to manage multiple client environments and priorities simultaneously.
 * Valid driver's license and ability to travel to client locations throughout the DMV.

## Description

* Lead hands-on technical implementations and infrastructure projects.
 * Execute Microsoft 365 and Azure cloud migrations.
 * Implement and support Entra ID, Intune, Active Directory, and Windows Server environments.
 * Serve as a senior escalation point for complex technical issues.
 * Troubleshoot advanced Microsoft 365, Azure, server, networking, firewall, and cybersecurity issues.
 * Perform root-cause analysis and implement long-term resolutions.
 * Lead technical projects from planning through implementation and completion.
 * Coordinate with internal engineers, vendors, carriers, and client stakeholders throughout project delivery.
 * Perform onsite infrastructure, network, and security assessments.
 * Lead technical onboarding activities for new MSP clients.
 * Identify infrastructure risks, deficiencies, and opportunities for improvement.
 * Maintain accurate technical documentation and standardized client environments.
 * Conduct Microsoft 365 security assessments and assist with improving Microsoft Secure Score.
 * Implement security best practices and remediation initiatives.
 * Assist with cybersecurity incident response when required.
 * Support client compliance initiatives involving frameworks such as HIPAA, CMMC, SOC 2, NIST, and CJIS.
 * Communicate technical recommendations, project status, and expectations directly with clients.