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# Data Center Operation Lead

- **Company:** ASTREYA PARTNERS, LLC
- **Location:** Austin, TX, United States
- **Experience:** Expert
- **Salary:** $98,040.0 - $154,800.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Data Centers, Data Loss, Grafana
- **Published:** October 8, 2026
- **Apply:** https://www.careerjet.com/job/usef39ed0c4a004978a6855cee6f5273cf/eaa

## About the Role

* Strong understanding of data center environments, infrastructure, and infrastructure delivery.
 * Bachelor's degree in IT, Engineering, Business Operations, or equivalent practical experience.
 * ITIL certification (specifically Service Transition or Service Operations).
 * Proficiency with workflow and ticketing platforms like Incident I.O, Grafana, Jira, Telemetrics etc.

## Description

* Incident Management

 * Orchestrate the critical handover windows between the four rotating 12-hour shift crews, preventing data loss or dropped tasks
 * Review and audit daily shift logs from all four teams to guarantee complete situational awareness across the 24/7 cycle.
 * Audit shift logs to verify that the incoming team has full visibility into ongoing technical issues.
 * Identify operational gaps or inconsistencies in how different shift teams execute standard operating procedures (SOPs).
 * Eliminate information silos and communication gaps between morning and evening crews.
 * Provide daily, weekly and monthly reports to your manager.

 * Operational Delivery

 * Monitor real-time queue volumes (tickets, deployments, alerts) to ensure service level agreements (SLAs) are met across all shifts.
 * Standardize operational processes so that work is executed consistently, regardless of which shift is active.
 * Act as the point of escalation for delivery roadblocks that span multiple shifts.
 * Balance workloads between shifts to prevent burnout and clear backlogs.

 * Performance & Reporting

 * Track and report on operational delivery metrics, downtime, and handover efficiency.
 * Identify recurring issues during specific shifts and work with team leads to resolve them.
 * Document best practices to continuously improve the data center's 24/7 operating model.
 * Preferred Education & Certifications