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# IT Field Support Technician II

- **Company:** Blue Origin
- **Location:** Merritt Island, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Biometrics, BitLocker Drive Encryption, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Linux Commands, Automation of Marketing, Microsoft Visio, Networking Basics, Windows PowerShell, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Software Troubleshooting, Microsoft InTune, Tanium Platform Expertise, Casper Suite, Servicenow
- **Published:** October 8, 2026
- **Apply:** https://diversityjobs.com/career/18575459/It-Field-Support-Technician-Ii-Florida-Merritt-Island

## About the Role

* 2+ years of experience in enterprise IT field support or desktop support, including hardware and software troubleshooting in a customer-facing role
 * Windows 10/11 enterprise administration, including domain-joined device management and troubleshooting
 * Microsoft 365 proficiency across core applications including Outlook, Teams, SharePoint, Project, and Visio
 * Microsoft Intune experience for endpoint management, policy enforcement, and device compliance
 * Active Directory administration for user and computer account management
 * BitLocker disk encryption management, VPN application troubleshooting, and MFA support
 * Working knowledge of network fundamentals including DNS, DHCP, TCP/IP, and VLANs sufficient for first-response triage and escalation
 * Experience with ITSM and ticketing platforms such as ServiceNow, including asset tracking and SLA management
 * Comfortable working independently, managing competing priorities, and adapting to shifting operational demands including participation in a periodic on-call rotation and adjusted hours during critical launch operations
 * Ability to lift and carry up to fifty pounds, climb multiple flights of stairs, withstand prolonged standing, and work in adverse weather conditions

Desired Qualifications:

 * macOS enterprise management experience, including MDM tooling such as Jamf or equivalent
 * Basic Linux command-line proficiency for endpoint troubleshooting
 * Experience with endpoint monitoring and fleet management platforms such as Tanium or equivalent
 * PowerShell scripting or automation experience, or experience leveraging AI tools and automation platforms to develop scripts, internal utilities, or workflows that improve team productivity
 * Experience providing executive or white glove IT support with a high degree of discretion and professionalism
 * Demonstrated ability to mentor teammates, develop repeatable processes, and produce technical documentation or SOPs
 * Prior experience in manufacturing, industrial, or operations-critical IT environments

## Description

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S.as a refugee or granted asylum.

Background Check

 * Required for all positions: Blue's Standard Background Check
 * Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation
 * Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing, vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training.
 * Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical