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# Desktop Support Technician

- **Company:** Leader Bank
- **Location:** Falmouth, MA, United States
- **Experience:** Experienced
- **Salary:** $62,440.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, IP Addressing, Virtual Private Networks (VPN), Remote Service Software, Wi-Fi Technology, Information Technology
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f02fce2dc1d59de4

## About the Role

* Bachelor's Degree in Information Technology, Cybersecurity, Computer Science or a related field, or significant equivalent experience
 * At least 2 years of experience in supporting and maintaining applications
 * Familiarity with Microsoft 365, Microsoft Windows, printers, mobile devices and operating systems, Microsoft Teams, MFA, endpoint management, ticketing systems, and remote support tools
 * Basic understanding of networking concepts such as IP addressing, Wi-Fi, VPN, DNS, DHCP, and connectivity troubleshooting.
 * Comfortable working in a regulated environment and following documented IT/security procedures
 * Industry standard certifications preferred (e.g. CompTIA A+, Network+, Security+)
 * Valid driver's license / ability to travel between sites reliably
 * Ability to lift equipment (monitors, PCs, printers)
 * Strong oral and written communication skills with a preference for team-based work
 * A desire to work with and contribute to an energetic and engaged team of technology professionals
 * Detail-oriented, even when faced with multiple deadlines on multiple assignments
 * An interest in continuous learning and experimenting to deliver value to end users

## Description

The Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role may require frequent travel to branch offices to provide onsite support, deployments, and issue resolution. Expected travel frequency is approximately 2-4 days per week, mainly between our Falmouth, MA and Needham, MA locations and once per week to our corporate office in Arlington, MA., * Support and maintain all Leader Bank authorized applications

 * Serve as the first point of contact for end-user technology support; triage issues and escalate when appropriate
 * Own assigned support tickets end-to-end; escalate with complete context (steps attempted, screenshots/logs, business impact)
 * Deploy, configure, and refresh endpoints; perform imaging/re-imaging and workstation setups
 * Draft and maintain support documentation, Standard Operating Procedures (SOPs), and knowledge articles
 * Maintain accurate asset inventory and support lifecycle tracking for branch equipment
 * Regularly review existing systems and make recommendations for improvements
 * Willingness to learn and take on new responsibilities when requested
 * Some weekend and off-hour work might be required
 * Perform other job-related duties as assigned