> Markdown version of [/jobs/ext/3631563-data-center-operations-associate](https://www.wearedevelopers.com/jobs/ext/3631563-data-center-operations-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Data Center Operations Associate

- **Company:** NTT DATA Corporation
- **Location:** Garland, TX, United States
- **Salary:** $41,600.0 - $49,608.0
- **Contract:** Permanent contract
- **Skills:** Complex Networks, Data Centers, Issue Tracking Systems, Intrusion Detection Systems, Network Connections, Network Switches, Information Technology, Hardware Asset Management, Hardware Infrastructure
- **Published:** October 8, 2026
- **Apply:** https://careers-inc.nttdata.com/talentcommunity/apply/1437859100/?locale=en_US

## About the Role

* 1+ years of customer service experience
 * Education: Bachelor's or Associate degree in Information Technology, Computer Science, Engineering, or a related technical discipline (or equivalent practical experience).

Preferences:

 * CDCDP (Certified Data Center Design Professional) or CDCOP (Certified Data Center Operations Professional).

 * CCNA / Network+ to independently troubleshoot complex network connectivity and physical layer issues.

 * ITIL v4 Foundation or higher, demonstrating a deep understanding of corporate Change Management workflows.
*

 + Nettworking & Hardware: Demonstrated proficiency working with physical servers, network switches, enterprise routers, and structure cabling standards (fiber and copper).
Tooling: Proficient with professional assembly hand tools, safety gear, and data center ticketing platforms. Ability to operate or obtain certification for material handling equipment (such as server lifts or forklifts) is highly preferred.
Communication: Excellent written and verbal communication skills; comfortable writing professional updates for leadership, updating documentation, and interacting directly with global accounts.

## Description

The Data Center Operations Associate is responsible for executing daily mission-critical service operations, infrastructure support.. Acting as a technical anchor for the shift team, this role coordinates advanced hardware lifecycles-from deployment and cable patching to structured decommissions-while safeguarding performance thresholds, strict audit tracking, and Service Level Agreements (SLAs)., 1. Infrastructure Deployment & Hardware Lifecycle Management

 * Deploy and Integrate: Perform advanced "rack and stack" operations, cabinet builds, and server installations following designated layout and power specifications.

 * Structured Patching: Execute precision copper and fiber cross-connect work, following complex portmaps derived from ticketing system requirements.

 * Equipment Decommissioning: Coordinate hardware removals by unracking devices, removing associated cables and power, and safely transporting assets between building vaults (e.g., from Vault 5 to Gainwell Vault 8) for secure storage.

 * Inventory & Asset Control: Log, track, and update all physical equipment movements and status changes inside to ensure accurate audit logs.

 2. Incident Management & Technical Support
 * Smart Hands Assistance: Deliver high-tier "Smart Hands" and "Remote Hands" physical support for external vendors, client engineers, and internal technical teams.

 * Troubleshooting: Diagnose and resolve physical layer issues, network connectivity disruptions, and hardware components failures (such as SFPs, interface cards, RAM modules, or SAN components).

 * Quality Assurance: Conduct rigorous QA verifications on completed maintenance and decommission tickets.

 * Logistics & Vendor Coordination: Supervise data center inbound/outbound shipments, verifying tracking IDs (e.g., FedEx/UPS) and coordinating with guard staff to ensure zero inventory slippage.