> Markdown version of [/jobs/ext/3634458-information-technology-help-desk-support](https://www.wearedevelopers.com/jobs/ext/3634458-information-technology-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Information Technology Help Desk Support

- **Company:** Green Key Resources
- **Location:** Woodbury, NY, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Booting (BIOS), Cloud Computing, Disaster Recovery, Internet Hosting Service, Hyper-V, Hypervisor, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Remote Access Technology, Virtualization Technology, Backup and Restore, Wi-Fi Technology, Tablet Computers, Information Technology, Gsuite, Terminal Servers, Cisco, Vmware
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75868061-information-technology-help-desk-support

## About the Role

* Experience with backup and restore products for server and desktop
 * Microsoft Windows Server and Active Directory experience.
 * Cloud computing and hosting services experience (Office 365, Google G-Suite, RMM tools)
 * Basic local network connectivity troubleshooting experience (LAN / WiFi / Internet)
 * Experience with virtualization troubleshooting and administration (Vmware / Hyper-V / Generic Hypervisors)
 * Office 365 administration (mailbox creation, administration, and access configuration)
 * Terminal server / remote access administration - remote user profiles, VPN assistance, remote printing
 * Experienced desktop support (OS troubleshooting from basic break-fix to advanced disaster recovery of a non-booting systems) for Windows and MAC operating systems.
 * Mobile devices support (iPhones, iPads, Tablets), and associated desktop management software
 * At least 1 year experience in the IT support within a Managed Service Provider
 * Organization skills to keep multiple tasks prioritized to ensure proper time management
 * Outstanding phone and people skills
 * Remote and on-site problem-resolution skills
 * Strong Customer Service skills, * College degree in technical, business, or equivalent industry experience
 * Microsoft + Other Industry Certifications highly desired
 * Industry certifications from hardware vendors such as Dell, IBM, HP, and Cisco.