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# Technical Support Specialist

- **Company:** Cypress
- **Location:** Schiller Park, IL, United States
- **Experience:** Experienced
- **Salary:** $87,000.0 - $98,000.0
- **Contract:** Permanent contract
- **Skills:** Salesforce.Com, Cypress (Programming Language), Software Troubleshooting
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75891690-technical-support-specialist

## About the Role

The Technical Support Specialist will leverage technical expertise, product knowledge, documentation, and hands-on experience to resolve issues quickly and effectively. This may include recommending process adjustments, equipment modifications, replacement parts, or coordinating onsite technical support. The role requires strong problem-solving abilities, excellent communication skills, and a customer-focused approach., * 3-5 years of experience working in a manufacturing environment.

 * 5+ years of experience in packaging, automation, industrial equipment, or a related technical environment, with experience in field service, engineering, manufacturing, or technical support.
 * Solid understanding of manufacturing and engineering processes.
 * Ability to read and interpret mechanical and electrical drawings.
 * Strong troubleshooting, problem-solving, and root-cause analysis skills.
 * Experience working with PLC-based controls preferred.
 * Experience with Salesforce or another CRM/case management system preferred.
 * Technical writing experience preferred.
 * Excellent verbal and written communication skills.
 * Strong customer service skills with a sense of urgency and attention to detail.
 * Ability to work effectively both independently and as part of a cross-functional team.
 * Ability to manage priorities, time, and resources effectively in a fast-paced environment.
 * Willingness to travel up to 15%.

## Description

This is an exciting opportunity to join a well-established manufacturing organization as a Technical Support Specialist. This is a hands-on technical customer support role responsible for serving as a primary point of contact for customers and internal teams, providing technical guidance, troubleshooting equipment and process issues, identifying root causes, and recommending effective corrective actions., * Provide technical support to external customers through phone and email, troubleshooting equipment and application-related issues.

 * Serve as a primary point of contact for technical support inquiries and work to ensure timely and effective resolution.
 * Coordinate responses to customer issues by gathering information and collaborating with internal service, engineering, quality, and other technical teams.
 * Create, manage, document, and close technical support cases within the company's case management system.
 * Maintain flexibility with working hours to accommodate customer and technical support coverage requirements.
 * Participate in a rotating after-hours technical support schedule.
 * Provide equipment reliability feedback to quality engineering and collaborate on opportunities for product and process improvements.
 * Attend technical training programs and travel with field service personnel to gain hands-on experience with equipment, applications, and customer environments.
 * Develop technical documentation, procedures, troubleshooting guides, and training materials for technical support and field service teams.
 * Apply sound troubleshooting and root-cause analysis techniques to identify issues and recommend corrective actions.
 * Promote a high level of customer service while effectively communicating technical information to both technical and non-technical audiences.