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# IT Support Engineer - Helpdesk

- **Company:** EOS Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $75,005.0 - $79,997.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Software as a Service, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), OSI Models, Transport Layer Security, Okta, Slack, Gsuite, Cts+, Google Meet, Servicenow
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c77f52e433003153

## About the Role

* 3+ years experience working in an IT Support role
 * Broad knowledge of macOS and Windows devices in an enterprise environment, with the ability to perform advanced troubleshooting
 * Experience with Google Workspace Administration
 * An understanding and awareness of Security standards
 * Ability to work independently, manage competing prioritie
 * Have an understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
 * Excellent interpersonal and communication skills
 * Strong customer service orientation with proven ability to manage user expectations and deliver timely support
 * Familiarity with video conferencing platforms: Google Meet, Zoom, Microsoft Teams
 * Comfortable with physical work: lifting equipment, running cable, setting up and breaking down event spaces, * Comptia A+ Certification
 * Advanced Windows, macOS administration skills/certification
 * ITIL Certification
 * Certifications in AV (Q-sys Level 1+, CTS, CTS-I, CTS-D) and/or Networking (e.g., CCNA,
CWNA)

 * Experience with ServiceNow or similar ITSM platforms

## Description

WHAT YOU WILL DO: As an IT Support Engineer, you will provide hands-on support for client hardware and software on Windows and Mac, and support meetings and events across our offices. We're looking for someone who is technical, resourceful, and comfortable working in a distributed team whilecommunicating with a variety of users. You will report to the Sr. Manager, IT & AV Services., * Provide onsite and remote technical support across hardware,software, and account access requests via Slack, walk-ups, and ServiceNow tickets

 * Support hybrid meeting environments across conference rooms and event spaces,ensuring seamless experiences for both in-person and remote participants
 * Manage, maintain, and troubleshoot Windows, Mac, and mobile devices, along with general site equipment
 * Manage our ticket queue to ensure Service Level Agreements are met with excellent customer support etiquette
 * Manage the full employee device lifecycle such as provisioning, deployment, offboarding,and e-waste for Windows, Mac, and mobile devices
 * Assist with user onboarding and offboarding processes
 * Administer and support core SaaS tools including Okta, Google Workspace and Slack
 * Follow documented processes and standard operating procedures (SOPs) for all supporttasks
 * Use asset tracking systems to manage device records, check-ins/outs, and stock levels
 * Perform regular checks and basic troubleshooting of AV equipment (displays,microphones, cameras).
 * Set up and tear down conference room tech for meetings or events
 * Create and maintain documentation including runbooks and SOPs in our knowledge base