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# IT Help Desk Specialist

- **Company:** TONY HAWAII AUTOMOTIVE GROUP, LLC
- **Location:** Waipahu, HI, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Software Engineering, Information Technology
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e552c704e992678c

## About the Role

* Excellent verbal, listening, and written communication skills.
 * Excellent interpersonal and customer service skills.
 * Excellent organizational skills and attention to detail.
 * Excellent time management skills with a proven ability to meet deadlines.
 * Strong analytical and problem-solving skills.
 * Ability to prioritize tasks daily
 * Ability to function well in a high-paced and at times stressful environment.
 * Must be able to work well with the team

Education and Experience:

 * Bachelor of Computer Science
 * 1-2 years of IT experience (Preferred)

Physical Requirements:

Regularly required to stand; walk; sit; kneel; crawl; in all types of locations including under desks, in technician/car bays, roofs. Must be able to lift items up to 50 pounds at times.

## Description

Provide tier 1 IT support for hardware, network, and software to all stores and departments. Responsible for supporting the company's Vision: "Best place to work & Best place for our guests to do business" and Mission: "Build long term relationships with our associates & guests & make a positive difference in our community".

Essential Job Responsibilities:

 * Answer emails and phone calls and communicating with all vendors and associates involved.
 * Responds to all open tickets for technical support in a timely matter.
 * Provides support to end users for computers, application, system, network, device, access, hardware, and software issues.
 * Documents, tracks, and monitors the problem using applicable systems and tools.
 * Assists department heads and other employees with resolving user problems.

Additional Responsibilities: Adhere to the Tony Group Standards

 * SMILE: be positive and respectful to everyone
 * GREET: greet everyone within five feet
 * HELP: help every guest or find someone who can
 * THANK: remember to always thank the guest
 * GOLD: Go for Gold (Grand Opening Look, Daily)