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# IT Technical Support I

- **Company:** Austal Usa, LLC
- **Location:** Anchorage, AK, United States
- **Experience:** Expert
- **Salary:** $35,360.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Business Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Microsoft Operating Systems, Network Connections, Print Servers, TCP/IP, Tablet Computers
- **Published:** October 8, 2026
- **Apply:** https://www.jofdav.com/jobs/60020366-it-technical-support-i

## About the Role

* High School Diploma or equivalent required
 * Minimum 1-3 years Helpdesk experience and systems support required.
 * Basic experience working with and troubleshooting Microsoft OS, Active Directory and MS Office suites required.
 * Basic experience working with and troubleshooting mobile devices (Apple iOS)
 * Basic network knowledge and troubleshooting understanding of DNS, DHCP and TCP/IP.
 * Ability to troubleshoot and repair issues in a timely fashion.
 * Ability to prioritize work flows.
 * A+ or N+ certifications preferred.
 * Excellent organizational skills and ability to work independently or on a team.

PHYSICAL REQUIREMENTS:

 * Must have the ability to bend, squat, stoop, crawl, and kneel.
 * Lift/ push/ pull 50lbs to 75 lbs. on an occasional basis
 * Lift/ push/ pull up to 20 lbs. on a frequent basis
 * Must have the ability to climb in a safe manner (climbing as a minimum includes stairs and ramps)., Candidates must meet the following employment eligibility guidelines to be eligible for employment with Austal USA:

 * 18 years of age or older at time of application.
 * Able to provide proof of US Person Status
 * Willing to submit to a drug screen
 * Willing to submit to a background check
 * No felony convictions of Theft/Deception or Violent crimes within seven years from disposition date
 * No felony convictions of Drug crimes within three years from disposition date

## Description

* Responds to phone calls, email, chat and or web Helpdesk tickets to provide basic Installation, setup and troubleshooting of issues including: Workstations, printers, cellular phones and tablets, business systems passwords, email, standard windows applications, MS Office applications, internet access, network connectivity and other business systems that support critical business needs.
 * Communicate daily ticket status to end users.
 * Configure and install workstations, network printing devices, peripherals, and software.
 * Maintains Helpdesk documentation.
 * Document Helpdesk ticket repairs and resolutions upon closure.
 * Use remote control tools to provide remote end user assistance.
 * Work Helpdesk tickets in accordance with approved work flows, IT policies and procedures.
 * On-Call rotation, after hours support as needed.
 * Assign precedence to high priority items to conform with service level agreements.
 * Offer courteous and responsive customer support to end users.
 * Perform research and problem resolution using knowledge base and best practices.
 * Professional and prompt communication with co-workers and supervisors, in person, verbally and in writing.
 * Various tasks may be assigned outside of the authorities/responsibilities listed on this job description., DISCRETION EXERCISED: Work within Austal USA Standards at the direction of the Service Desk Manager