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# Computer User Support Specialist - Junior (Night Shift, 11:00 PM - 7:30 AM)

- **Company:** One Inc
- **Location:** Fort Lee, VA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Microsoft SharePoint, Software Troubleshooting, SolarWinds (Software), Servicenow
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=34f78c375b796f4e

## About the Role

High School Diploma / GED + two (2) to three (3) years of experience in an IT role.

Associate's degree or higher

 * DoD 8140 Foundational Certification (Must possess ONE of the following):

o A+, CND, GFACT, GSEC, Network+, or Security+

## Description

In this role, you will be the first point of contact for DeCA users, providing friendly and helpful Tier 1 phone support. Your primary responsibilities will include answering calls, creating and managing support tickets, and walking users through basic troubleshooting steps for a variety of systems and software. You'll use operating systems (like Windows and Linux), Microsoft Office Suite, and other DeCA business applications.

Requirements

 * Provide Service Desk support (Tier 1)
 * Answer all calls routed or transferred to their respective calling queue
 * Create and manage support tickets
 * Basic remote troubleshooting

Knowledge must include

 * Primary:
 + Customer Service/Support
 + Windows/MacOS/Linux/Unix/Chrome/Android
 + Networked Printers/Multi-Function Devices
 + Microsoft Office Suite incl. SharePoint
 + Excellent Oral/Written Communication
 * Secondary:
 + Mobile Device Support
 + Defense Enterprise Provisioning Online (DEPO)
 + Active Directory
 + DHCP
 + DNS
 + Remote Troubleshooting
 + Hardware/Software Troubleshooting
 + Information Technology Infrastructure Library (ITIL)
 + Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti)