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# Senior Information Technology Specialist

- **Company:** Madcap Software, Inc.
- **Location:** Wheat Ridge, CO, United States (Remote available)
- **Experience:** Expert
- **Salary:** $70,720.0 - $89,440.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Android Software Development, Apple IOS, Apple Mac Systems, Application Packaging, Microsoft Azure, Microsoft Online Services, Business Systems, Software as a Service, Cloud Computing, Linux, DevOps, Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Python (Programming Language), Paessler Router Traffic Grapher, Windows PowerShell, Azure Active Directory, Runbook, Single Sign-On, Datadog, IT General Controls (ITGC), Grafana, Madcap, Microsoft InTune, Usage Tracking, Information Technology
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75885686-senior-information-technology-specialist

## About the Role

* Ability to be proactive, enthusiastic, hardworking, and friendly in a fast-paced environment, with minimal supervision
 * Handle a high volume of requests and projects
 * Excellent verbal and written communication skills
 * 5+ years of experience in similar role and/or experience
 * Having excellent problem-solving skills. Being oriented towards finding solutions to problems is key
 * Experience with ITIL Processes or SOC 2
 * A working knowledge of the current Microsoft Windows, SSO, SaaS and Linux (preferred)
 * Experience with PowerShell and Python a plus
 * Excellent organizational skills with the ability to prioritize and manage multiple tasks
 * Ability to focus on detailed work for extended periods of time
 * Professional work ethics, and integrity

## Description

We are looking for a Senior IT Specialist to hold a crucial position at Madcap Software, Inc. The person in this role will assist with Information Technology operations such as managing Microsoft Entra and InTune operations, responding to tickets, compliance-related tasks, security event handling, and a wide breadth of projects. In this position, you will be working and collaborating with other IT professionals, software engineers, and even non-technical team members on a wide-ranging variety of projects., * Administer and continuously improve Microsoft Intune/MDM platform management across macOS, Windows, iOS, Android, and Cloud PC environments, including device compliance, configuration profiles, application packaging, deployment, and lifecycle management.

 * Manage and support identity and access management services, including Microsoft Entra ID, Active Directory, SSO integrations, conditional access policies, MFA, role-based access controls, and access reviews.
 * Monitor, triage, and respond to cybersecurity events using Microsoft Defender and related security tools; coordinate escalation, containment, remediation, and documentation of security incidents as needed.
 * Provide advanced support for internal teams by resolving, prioritizing, or escalating service desk tickets.
 * Troubleshoot remote workforce issues involving workstations, VPN connectivity, endpoint security, Microsoft 365 services, and third-party SaaS applications.
 * Support user onboarding, offboarding, and access rights management, ensuring timely provisioning, deprovisioning, license assignment, and compliance with internal access control procedures.
 * Assist with administration of Azure, AWS, Windows 365 Cloud PCs, and related infrastructure services, including monitoring, maintenance, documentation, and operational support.
 * Manage SaaS application licensing and usage tracking to support cost control, compliance, renewals, and accurate user access records.
 * Support SOC 2 Type II compliance activities by following approved procedures, maintaining required evidence, and helping ensure IT controls are consistently executed.
 * Collaborate with R&D, Technical Support, DevOps, and other internal teams on IT, security, infrastructure, and business systems projects.
 * Assist with uptime monitoring, alert triage, and outage response using tools such as PRTG, Datadog, Grafana, and related monitoring platforms.
 * Collaborate with third-party MSSP partners on security findings, remediation tracking, vulnerability response, and incident follow-up activities.
 * Create and maintain clear technical documentation, system specifications, runbooks, and end-user instructions for IT-managed systems and processes.
 * Assist with employee training and knowledge-sharing related to IT systems, security awareness, standard operating procedures, and approved technology use.
 * Perform other duties and responsibilities as assigned.