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# Technical Support Representative

- **Company:** Robert Half
- **Location:** Raleigh, NC, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Medical Software, Network Troubleshooting, Microsoft Office, Microsoft Visio, Microsoft SQL Server, Windows Servers, Citrix Systems, SQL Databases, Virtualization Technology, Software Troubleshooting, Information Technology
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75855393-technical-support-representative

## About the Role

Knowledge of one or more of the following is preferred:

 * Windows Server and Windows operating systems
 * Microsoft SQL Server and SQL queries
 * Virtualization technologies (such as Citrix)
 * Networking, Active Directory, and network troubleshooting
 * Microsoft Office Suite and Visio
 * Remote support and administration tools, * Associate's degree in Information Technology, Computer Science, or a related technical field, or
 * At least two years of experience providing technical support to end users in a remote or onsite environment., * Experience supporting healthcare applications or working in a healthcare environment.
 * Experience working in a regulated industry.
 * Technical certifications, such as Microsoft certifications, are a plus.

Professional Skills

 * Excellent customer service and communication skills.
 * Strong troubleshooting and analytical abilities.
 * Ability to work independently and as part of a collaborative team.
 * Strong time management and multitasking skills.
 * Ability to adapt to changing priorities in a fast-paced environment.

Physical Requirements

 * Primarily desk-based work using computers and office equipment.
 * Occasionally lift and move equipment or office supplies weighing up to 20 pounds.
 * Ability to manage multiple tasks, meet deadlines, and work effectively under pressure.

## Description

The Technical Services Representative provides 24/7 technical support to internal teams and external users of specialized healthcare software. This role serves as the first point of contact for technical issues, ensuring timely resolution while delivering a high level of customer service and maintaining accurate documentation., * Provide technical support via phone, email, web, and other communication channels.

 * Respond to customer inquiries by troubleshooting software, hardware, and connectivity issues.
 * Follow established support procedures for call handling, issue documentation, and follow-up.
 * Record customer interactions, troubleshooting steps, and resolutions in the company's ticketing or customer relationship management (CRM) system.
 * Resolve technical and non-technical issues using product knowledge, analytical skills, and available support resources.
 * Escalate complex issues to higher-level technical teams when necessary.
 * Perform remote software installations, upgrades, updates, and maintenance activities.
 * Complete required documentation related to software changes, service requests, and support activities.
 * Stay current on product updates, new features, and technical knowledge through ongoing training.
 * Participate in rotating on-call support for evenings, weekends, and holidays.
 * Meet individual and team performance goals, including response times and customer satisfaction metrics.

General Responsibilities

 * Maintain professional relationships with customers, coworkers, and business partners.
 * Communicate clearly and effectively, both verbally and in writing.
 * Manage multiple priorities while meeting deadlines.
 * Demonstrate strong problem-solving and organizational skills.
 * Protect confidential business and patient information in accordance with privacy regulations.
 * Perform additional duties as assigned.