> Markdown version of [/jobs/ext/3638349-it-content-knowledge-management-lead-job-in-atlanta](https://www.wearedevelopers.com/jobs/ext/3638349-it-content-knowledge-management-lead-job-in-atlanta). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Content & Knowledge Management Lead job in Atlanta - **Company:** Georgia Institute of Technology - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Salary:** $63,500.0 - $79,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Web Accessibility, Artificial Intelligence, Data Analysis, Data Transmissions, Programming Tools, Digital Content, Enterprise Content Management, Graphics Software, Knowledge Management, Information Technology - **Published:** October 8, 2026 - **Apply:** https://jobs.diversity.com/career/2517187/it-content-knowledge-management-lead-georgia-ga-atlanta ## About the Role * 4 Year / Bachelor's Degree in Communications, Journalism, English, Technical Communication, Information Design, Graphic Design, Digital Media, Marketing, Information Technology, or a related field equivalent experience can be considered in lieu of education. * Five years of progressively responsible experience in content development, communications, technical writing, knowledge management, digital content management, public information, or a related field. Preferred Qualifications * Experience developing content, communications, documentation, and knowledge resources for diverse audiences. * Experience supporting organizational, strategic, or executive communications initiatives and creating accessible digital content. * Experience using knowledge management platforms, content management systems, or digital communication platforms. * Experience supporting organizational change management, communication planning, technology adoption initiatives, or large-scale communication efforts. * Experience creating visual content and communication materials using graphic design tools. * Experience working in higher education, government, or other public-sector organizations., * Strong writing, editing, presentation, and verbal communication skills. * Ability to develop executive-level communications and present information effectively to diverse audiences. * Ability to interview subject matter experts and transform complex information into clear, accurate, and actionable communications. * Ability to manage multiple projects and priorities while meeting deadlines. * Ability to collaborate effectively with technical and non-technical stakeholders. * Ability to analyze data and translate findings into actionable recommendations. * Knowledge of communications, content strategy, knowledge management, and digital engagement best practices. * Knowledge of accessibility standards and universal design practices. * Knowledge of branding, editorial standards, and effective communication techniques. * Proficiency with Microsoft 365 and contemporary communication and content-development tools. ## Description The IT Content & Knowledge Management Lead serves as the primary communications, content strategy, and knowledge management resource for the Information Technology organization. The position develops and manages content that supports technology services, executive leadership communications, strategic initiatives, organizational change, and campus-wide engagement. Responsibilities include creating campus announcements, executive briefings, reports, presentations, knowledge resources, documentation, websites, and other materials that advance institutional priorities. This position translates complex technical and organizational information into clear, accessible, and actionable communications for students, faculty, staff, and campus leaders. Through the use of data, accessibility best practices, customer feedback, and emerging technologies, the position continuously improves content effectiveness, supports technology adoption, promotes knowledge sharing, and enhances the overall customer experience. Responsibilities * Communications Planning and Delivery - Develop and execute communication plans and multi-channel campaigns that support Information Technology projects, initiatives, service changes, policy updates, strategic priorities, and campus-wide engagement efforts create and distribute content for technical and non-technical audiences using a variety of communication channels. * Knowledge Management and Documentation - In collaboration with subject matter experts and stakeholders, lead the development, maintenance, and continuous improvement of Information Technology documentation, knowledge resources, service catalog content, self-service materials, and other informational resources that improve customer understanding and adoption of technology services. * Executive Communications - Draft, edit, and maintain executive briefings, reports, presentations, campus announcements, leadership communications, and other strategic content that supports executive decision-making, technology initiatives, organizational change, and institutional priorities. * Content Governance and Digital Content Management - Establish and maintain content governance standards, processes, and quality assurance practices that promote consistency, accuracy, accessibility, and effectiveness across Information Technology communications, websites, digital channels, and knowledge resources manage content for Information Technology websites and digital communication channels. Align with campus style guide and brand standards use approved tools and platforms. * Training and Consultation - Provide consultation and training related to content development, knowledge management, content governance, and communication best practices. * Analytics and Continuous Improvement - Measure, analyze, and report on the effectiveness of communications, knowledge resources, customer engagement efforts, and digital content identify opportunities and implement improvements based on data, feedback, and organizational needs. * Innovation and Best Practices - Utilize approved technologies, including artificial intelligence tools, to improve content quality, efficiency, knowledge sharing, communications, and digital experiences while ensuring compliance with institutional policies, accessibility standards, privacy requirements, and copyright obligations evaluate emerging tools and best practices. * Visual Communication and Media Development - Develop and maintain visual and multimedia content that supports Information Technology communications, awareness initiatives, training, campus engagement, and strategic priorities, including digital signage, presentations, infographics, and related communication assets. * Special Projects and Other Duties - Support special projects, organizational initiatives, and emerging priorities in support of Information Technology and institutional goals perform other duties as assigned.