> Markdown version of [/jobs/ext/3638445-production-support-cybersecurity](https://www.wearedevelopers.com/jobs/ext/3638445-production-support-cybersecurity). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Production Support - Cybersecurity

- **Company:** Insight Global
- **Location:** Gilbert, AZ, United States
- **Experience:** Expert
- **Salary:** $146,078.0
- **Contract:** Temporary contract
- **Skills:** Amazon Web Services, JIRA, Microsoft Azure, Cloud Computing, Cyber Security, Continuous Integration, Linux, DevOps, Multi-Factor Authentication, Github, Identity and Access Management, Linux System Administration, OpenShift, Ansible, Security Information and Event Management, Enterprise Software Applications, BladeLogic, Splunk, Dynatrace, Jenkins
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75882840-production-support-cybersecurity

## About the Role

* 5+ years of experience supporting SIEM / SOAR platforms in a production environment
 * 5+ years of experience with Splunk, including searches, dashboards, alerts and incident investigations
 * Hands on experience managing critical production incidents, including monitoring, incident response, triage support, service restoration, root cause analysis, and coordination of corrective actions in accordance with cybersecurity best practices
 * Strong expertise within the Identity and Access Management (IAM) domain & Multi-Factor Authentication (MFA) technologies.
 * Advanced troubleshooting skills across enterprise applications and infrastructure platforms Hands on experience with Linux

NICE TO HAVE SKILLS AND EXPERIENCE

 * Experience with Red Hat OpenShift, containers, CI/CD pipelines, GitHub, Jenkins, and Ansible.
 * Familiarity with Atlassian Jira, Remedy ITSM, Dynatrace, Horizon, BladeLogic, or Tower.
 * Cloud platform experience (AWS, Azure, or GCP).

## Description

We are seeking an experienced Production Support Engineer with a strong cybersecurity background to support critical security and identity management platforms within a highly regulated financial services environment. This role is responsible for the monitoring, administration, troubleshooting, and continuous improvement of SIEM/SOAR solutions, Identity & Access Management (IAM) technologies, and supporting infrastructure. The ideal candidate will have deep hands-on expertise with Splunk, cybersecurity operations, Linux environments, and production support, while serving as a subject matter expert for security incident detection, response, and automation., * Provide production support for cybersecurity, IAM, and SIEM/SOAR platforms while meeting established SLA commitments.

 * Monitor, analyze, and respond to security events, incidents, and alerts to maintain business continuity.
 * Administer, configure, and optimize Splunk environments, including dashboards, searches, alerts, reports
 * Develop and enhance threat detection use cases, correlation rules, and incident response workflows.
 * Lead incident triage, service restoration, root cause analysis, and coordination of permanent fixes.
 * Support Identity & Access Management technologies, including authentication, authorization, MFA, and entitlement management solutions.
 * Create automation utilizing scripting and DevOps tools to improve operational efficiency and reduce manual effort.
 * Ensure compliance with banking regulations, security standards, and ITIL best practices. Participate in on-call support rotations and provide after-hours support when required

This candidate has to be onsite 3 days a week in Charlotte, NC or Chandler, Arizona. This candidate has to be okay with overtime hours when production support is necessary