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# IT Site Support Specialist

- **Company:** Addison Group
- **Location:** Wheat Ridge, CO, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Data Integrity, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Software Deployment, Transmission Control Protocol (TCP), Computer Networking Systems, Office365, Wireless Devices, Information Technology, Laptops
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75909717-it-site-support-specialist

## About the Role

* Strong customer service orientation and communication skills.
 * Advanced knowledge of Windows 10/11 and TCP/IP networking.
 * Proficiency in Active Directory, Office 365, antivirus/security tools, and PC troubleshooting.
 * Ability to work independently, prioritize tasks, and manage projects effectively.
 * Problem-solving mindset with sound judgment and decision-making skills.

EXPERIENCE:

 * 5+ years in IT support roles with hands-on technical expertise.
 * Proven experience supporting Microsoft PC environments and remote users via VPN.

## Description

* Deliver hands-on support for desktops, laptops, and network systems in a Microsoft Windows environment.
 * Manage system security, passwords, and data integrity to safeguard critical operations.
 * Provide exceptional customer service, ensuring clear communication and timely resolution of issues.
 * Configure wireless devices for secure connectivity to corporate O365 email.
 * Execute software installations, updates, and configurations based on ticketing workflows.
 * Independently image, configure, and deploy new PCs across the organization.
 * Maintain accurate records of PC inventory, assets, and support queues.
 * Support phone systems and assist with user training on applications and tools.
 * Collaborate with Service Desk leadership and outsourcing partners to troubleshoot complex issues.
 * Test and recommend new software and operating systems for deployment.
 * Participate in IT projects aimed at improving end-user experience and operational efficiency.
 * Provide after-hours support as needed.