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# Information Technology Help Desk

- **Company:** Robert Half
- **Location:** Colfax, NC, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Outlook, Microsoft Office, Microsoft Software, Software Deployment, Connectivity Problems, Office365, Information Technology
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75909397-information-technology-help-desk

## About the Role

* Experience supporting Office 365, Active Directory, and Windows environments
 * Hands-on experience troubleshooting desktop, laptop, printer, and connectivity issues
 * Strong customer service and communication skills
 * Ability to diagnose and resolve common end-user technical problems independently
 * At least 1 year of professional IT support experience or equivalent hands-on experience in a corporate environment

Preferred Qualifications

 * Industry certifications such as CompTIA A+, Network+, or Microsoft certifications
 * Additional experience supporting enterprise Microsoft environments

## Description

We are seeking a Tier 1 IT Support Technician to provide onsite technical support in a Microsoft-based environment. This role is ideal for someone with solid hands-on IT support experience who enjoys troubleshooting end-user issues and delivering excellent customer service. The successful candidate will be responsible for resolving day-to-day technical problems, supporting hardware and software deployments, and ensuring users have the tools they need to be productive., * Provide onsite technical support for end users

 * Troubleshoot printer, workstation, and network connectivity issues
 * Support Microsoft Outlook and other email-related issues
 * Perform Active Directory account administration and password resets
 * Configure, deploy, and troubleshoot laptops and peripheral equipment
 * Support Office 365 applications and Microsoft technologies
 * Document issues and resolutions as needed
 * Escalate complex issues to senior IT staff when appropriate