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# IT Help Desk Technician (MSP)

- **Company:** Bowman and Williams Inc
- **Location:** Haledon, NJ, United States
- **Experience:** Starter
- **Salary:** $45,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Microsoft Office, Networking Basics, Wi-Fi Technology, Microsoft InTune, Adobe, User Administration
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75909023-it-help-desk-technician-msp

## About the Role

* 1 to 2+ years of IT support experience
 * MSP experience required
 * Strong troubleshooting instincts and the ability to work through issues logically
 * Foundational knowledge of DNS, DHCP, SMB, Wi-Fi, and basic networking
 * Familiarity with Microsoft 365, Active Directory, Entra ID, or Intune
 * Comfortable working in a ticket-driven, SLA-focused environment
 * Strong communication, organization, and documentation skills
 * Ambitious, coachable, and motivated to grow into a Level 2 engineering role

## Description

* Serve as the first point of contact for support requests by phone and email
 * Troubleshoot Windows devices, login issues, passwords, MFA, Microsoft 365, Office, Adobe, printers, and common business applications
 * Add, modify, and disable users in Active Directory and Entra ID
 * Support Microsoft 365 licensing, permissions, distribution lists, and user administration
 * Troubleshoot Wi-Fi, DNS, DHCP, SMB, connectivity, and other basic network issues
 * Configure printers, scan to email, and scan to folder
 * Use PSA, RMM, and Intune tools to monitor alerts, run scripts, review devices, and track ticket activity
 * Maintain accurate ticket notes, documentation, and knowledge base records
 * Escalate complex networking, security, server, and infrastructure issues with clear technical context