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# Tech Support Specialist

- **Company:** MS SHIFT
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** System Configuration, Information Technology
- **Published:** October 8, 2026
- **Apply:** https://www.thejobnetwork.com/job/bf8e251c-30a4-4e0a-bc8e-a077c1669d8d/technical-support-specialist

## About the Role

* 5+ years experience in Technical Support or Help Desk
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 * Bachelor's Degree (BSc) in Computer Science, Information Technology, or related field

## Description

MS Shift is a fast-growing enterprise SaaS platform powering security and operations for global hospitality brands. We are seeking a Tech Support Specialist to provide first-level and second-level support to our global hotel clients. This role will troubleshoot technical issues, assist with system configurations, and work closely with development and QA teams to ensure smooth operation of the MS Shift platform. You will interact directly with hotel security teams, operations managers, and IT departments to resolve technical issues and maintain high client satisfaction.