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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Contact Center Platform Engineer - **Company:** ClearOne Advantage - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Amazon S3, Data Analysis, User Authentication, Unit Testing, VoIP, Configuration Management, Code Review, Computer Programming, Continuous Integration, Customer Data Management, Customer Interaction Management (Software), Data as a Services, Data Integration, Data Warehousing, Relational Databases, Distributed Systems, Middleware, Monitoring of Systems, Identity and Access Management, JSON, Python (Programming Language), Key Management, PostgreSQL, Microsoft SQL Server, MySQL, Node.Js, OAuth, Cloud Services, Swagger, JSON Web Token, Salesforce.Com, Single Sign-On, Amazon Simple Notification Service (SNS), Software Engineering, SQL Databases, Systems Integration, Management of Software Versions, Speech Recognition, Openapi, Amazon Connect, Datadog, Data Logging, Scripting, Genesys, Delivery Pipeline, Software Security, Backend, Git, Deployment Automation, Tools for Reporting, Api Design, Cloudwatch, Api Gateway, Restful APIs, Amazon Simple Queue Service (SQS), New Relic (SaaS), Webhooks, Natural Language Understanding, Api Management - **Published:** October 8, 2026 - **Apply:** https://www.thejobnetwork.com/job/0292f527-93df-4044-a480-540da2cab3fb/senior-contact-center-platform-engineer ## About the Role * Bachelor's degree in Computer Science, Information Systems, Engineering, or related field, or equivalent professional experience. \n, * 6+ years of professional experience across telephony engineering, contact center technology, platform engineering, backend development, or systems integration. \n * Hands-on experience with CCaaS platforms such as NICE CXone, Genesys Cloud, Five9, Amazon Connect or similar platforms. NICE CXone experience is preferred. \n * Strong understanding of contact center concepts, including IVR design, ACD routing, skills-based routing, outbound dialers, call recording, agent states, dispositions, campaign management, reporting, and contact strategy. \n * Experience building integrations between telephony platforms and internal systems such as CRM, lead distribution, data warehouse and reporting platforms, identity/SSO, analytics, or customer data platforms. \n * Programming or scripting experience using JavaScript/Node.js, Python, or comparable backend technologies. \n * Strong working knowledge of REST APIs, JSON, webhooks, OpenAPI/Swagger, API design, API versioning, authentication, authorization, and integration patterns. \n * Experience with SQL and relational databases such as SQL Server, PostgreSQL, or MySQL, including troubleshooting data issues across systems. \n * Practical knowledge of distributed systems concepts such as idempotency, retry logic, failure handling, asynchronous processing, and event-driven workflows. \n * Working knowledge of VoIP fundamentals, including SIP/RTP, carrier management, number provisioning, call routing, and voice-quality troubleshooting. \n * Experience with logging, metrics, tracing, monitoring, alerting, dashboards, and production support for business-critical systems. \n * Familiarity with software engineering practices such as Git, code reviews, CI/CD concepts, unit testing, deployment workflows, environment management, and technical documentation. \n * Practical understanding of API security and data protection practices, including OAuth, JWT, API keys, secrets management, least-privilege access, and safeguards for sensitive customer, company, and partner data. \n * Ability to communicate clearly with technical teams, business stakeholders, operations leaders, vendors, and non-technical users. \n * Ability to work independently while owning projects, production outcomes, and operational improvements in a fast-paced environment. \n, * Experience with NICE CXone administration, Studio scripting, APIs, reporting, dialer configuration, or contact center data integrations. \n * Experience building telephony or contact center integrations in AWS using services such as Lambda, SQS/SNS, API Gateway, S3, IAM, CloudWatch, or similar cloud services. \n * Experience with Infrastructure as Code, automated deployments, or configuration management for platform services. \n * Experience with Salesforce or similar CRM platforms and designing reliable, idempotent API workflows. \n * Experience with contact center analytics, attribution, lead distribution, pacing, customer journey data, contact strategy, and operational KPI reporting. \n * Experience with observability platforms such as Datadog, New Relic, CloudWatch, or similar monitoring tools. \n * Experience with AI voice integrations, speech-to-text, intent recognition, conversational automation, call summarization, or agent-assist technologies. \n * Experience working with telecom vendors, carriers, compliance requirements, call recording platforms ## Description We are seeking a Senior Contact Center Platform Engineer to design, build, configure, and operate the telephony platform and integrations that power ClearOne Advantage's contact center environment. This role will focus on connecting cloud contact center platforms with internal systems, including CRM, lead distribution, data warehouse and reporting platforms, identity/SSO, data services, automation tools, and operational dashboards. You will help design and maintain IVR, ACD routing, outbound dialing, voice/SMS workflows, API integrations, webhooks, middleware services, and automation that improve reliability, data quality, customer experience, and operational efficiency. The right candidate has strong hands-on experience with enterprise telephony or CCaaS platforms, understands contact center operations, and can apply modern software engineering practices to build reliable, secure, observable, and maintainable integrations.