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# Pega AMS Onshore Lead / Senior System Architect (SSA

- **Company:** ENQUO LLC
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Configuration Access Protocols, HP Systems Insight Manager, Systems Architecture, Systems Integration, Pega, Pega Case Management
- **Published:** October 8, 2026
- **Apply:** https://www.thejobnetwork.com/job/7c6ee7de-38ee-4648-b611-968f3b7e993c/pega-ams-onshore-lead-senior-system-architect-ssa

## About the Role

The candidate should be able to go beyond technical Pega development and develop a strong understanding of the business processes supported by the application., * Excellent verbal and written communication skills.
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 * Strong business-facing and stakeholder-management skills.
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 * Confidence leading discussions with business users and IT stakeholders.
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 * Ability to independently drive meetings, issue resolution, and enhancement discussions.
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 * Ability to explain technical issues in simple business language.
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 * Strong listening, questioning, and requirements-understanding skills.
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 * Ability to translate business requirements into clear direction for offshore engineers.
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 * Strong ownership, follow-through, and accountability.
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 * Ability to communicate risks, dependencies, options, and recommendations clearly., * Strong hands-on Pega experience with Senior System Architect-level capabilities.
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 * Pega Senior System Architect / CSSA certification strongly preferred.
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 * LSA certification is a plus, but not required.
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 * Experience designing and supporting enterprise Pega applications.
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 * Experience in Application Managed Services / production support environments.
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 * Strong understanding of Pega case management, workflows, security, integrations, and application configuration.
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 * Experience with Pega PDC and application monitoring.
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 * Strong production troubleshooting and problem-solving skills.
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 * Experience supporting patches, releases, and deployments.
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 * Understanding of incident, problem, change, and release-management processes.
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 * Experience providing technical guidance to Pega SA and development resources.
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 * Experience reviewing solution designs and ensuring Pega best practices.
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 * Pega Constellation experience preferred.
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 * Approximately 5-8+ years of relevant Pega experience preferred.
\n, A strong Pega Senior System Architect who combines technical depth with functional understanding, business-facing communication, and service ownership.

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The person should be capable of independently engaging stakeholders, leading the offshore team, maintaining application stability, and driving enhancements and continuous improvement.

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The ideal candidate should have strong technical capabilities and sufficient experience to lead day-to-day AMS activities, while escalating major architectural decisions or complex design matters to an LSA or COE when appropriate.

## Description

This role will serve as the primary onsite interface between business/IT stakeholders and the Pega AMS team, combining strong Pega technical expertise with functional understanding and excellent stakeholder-management skills., The Lead will oversee day-to-day application support, incident resolution, minor enhancements, application monitoring, patch/release activities, and provide technical direction to the offshore Pega team., * Serve as the primary onsite contact for business and IT stakeholders.
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 * Provide strong technical leadership and solution oversight for day-to-day AMS activities.
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 * Develop strong functional knowledge of supported business processes and applications.
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 * Lead prioritization across production support and enhancement activities.
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 * Lead triage and resolution of complex application incidents and production issues.
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 * Translate business needs into clear functional and technical direction for the offshore team.
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 * Guide solution design and implementation of minor enhancements and application improvements.
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 * Coordinate patches, application changes, and releases following established change and release-management processes.
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 * Oversee application health, PDC monitoring, recurring issues, and proactive improvements.
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 * Ensure incidents and service requests are appropriately prioritized and driven through closure.
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 * Maintain and continuously improve SOPs, runbooks, and application/support documentation.
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 * Identify recurring issues and drive root-cause resolution and continuous improvement.
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 * Provide clear service reporting covering application health, incidents, backlog, enhancements, risks, and releases.
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 * Provide technical direction and guidance to offshore SA and development resources.
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 * Coordinate with COE, integration, and other technical teams for complex or cross-application issues.
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