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# Infrastructure Support Engineer, IREO

- **Company:** Amazon.com, Inc.
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Bash Shell, Linux, Web Development, Distributed Systems, Domain Name System (DNS), Perl (Programming Language), Hypertext Transfer Protocols (HTTP), Python (Programming Language), Network Protocols, Software Maintenance, Reliability Engineering, Ruby, TCP/IP, Web Services, Scripting, Programming Languages
- **Published:** October 8, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9223436/infrastructure-support-engineer-ireo

## About the Role

Knowledge of networking protocols such as HTTP, DNS and TCP/IP

 - 1+ years of technical support experience
 - Experience scripting in modern programming languages
 - 1+ Year Linux\Windows systems administration experience.

Preferred Qualifications

 - Experience in technical support
 - Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
 - Experience troubleshooting and debugging technical systems
 - Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining software.

## Description

Experience in technical support, or experience troubleshooting and debugging technical systems Experience scripting in modern program languages

 - Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

A day in the life

 * Dive deep to pinpoint the underlying causes of software-based issues, providing valuable assistance in escalations when necessary.
 * Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
 * Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
 * Leading the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation.
 * Engaging with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code releases.
 * Working with various internal software development teams to actively enhance systems and services within the team's scope.
 * Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team.

About the team
At AWS Infrastructure Reliability Engineering Organization (IREO), we're the team behind the scenes keeping AWS's vast infrastructure running smoothly. Think of us as the guardians of the cloud's foundation - we're the ones who ensure that when millions of customers hit 'deploy' or 'launch,' everything just works.

Our team is a unique blend of problem solvers, systems thinkers, and infrastructure enthusiasts. We don't just maintain systems; we innovate, automate, and continuously push the boundaries of what's possible in infrastructure reliability. Whether we're developing new automation tools, responding to complex technical challenges, or optimising our global systems, we're always thinking several steps ahead.