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# Technical Support Engineer

- **Company:** CareerCircle
- **Location:** Westbury, NY, United States
- **Experience:** Experienced
- **Salary:** $90,000.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, Application Notes, Communications Protocols, Data Centers, Linux, Executive Information Systems, Firmware, Monitoring of Systems, Microsoft Office, Modbus, Remote Infrastructure Management, Data Logging, Diagnostic Tools, Microsoft InTune, Bacnet
- **Published:** October 8, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ny/westbury/270ecffe-4d83-4b70-90a6-89195bcae0d5

## About the Role

Modbus
BACnet
Firmware
IEC 61850
Innovation
Resilience
Data Centers
Communication
Investigation
Commissioning
Prioritization
Data Recording
Data Collection
Product Support
Vertical Market
Customer Service
Renewable Energy
Technical Issues
Quality Analysis
Technical Support
Energy Management
Application Notes
Product Management
Telecommunications
Industry Standards
Business Solutions
Equipment Operation
Product Improvement
Electrical Equipment
Electrical Engineering
Electronic Engineering
Electric Power Systems
Technical Documentation
Training And Development
Field Service Management
Communications Protocols
Electric Power Distribution
Ethical Standards And Conduct
Continuous Improvement Process
Troubleshooting (Problem Solving)
Customer Communications Management, This role requires strong knowledge of EIG (Electro Industries/GaugeTech) products or equivalent and their applications in power monitoring, energy management, and electrical distribution systems., * B.S. in Electrical Engineering or an Associate Degree in Electrical/Electronic Engineering.

 * Minimum 3 years of experience in related technical or engineering roles.
 * Working knowledge of industry communication protocols such as Modbus, IEC 61850, DNP, and BACnet.
 * Excellent customer service experience in related businesses and customers
 * Experience with troubleshooting product and application issues
 * Understanding power systems, metering applications, industry standards, and electrical equipment.
 * Excellent analytical, diagnostic, and troubleshooting abilities.
 * Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users.
 * Knowledge of power quality analysis, energy metering, and electrical distribution monitoring systems
 * Experience with meter configuration, data logging strategies, and communication setup
 * Familiarity with industrial and commercial energy management applications

Physical Demands

The employee must be able to:

 * Speak and listen regularly as part of daily duties.
 * Stand, walk, handle equipment, and reach with hands and arms frequently.
 * These physical requirements reflect the essential functions of the role.
 * Travel up to 50% to customer sites, Triage
Modbus
BACnet
Firmware
IEC 61850
Innovation
Resilience
Data Centers
Communication
Investigation
Commissioning
Prioritization
Data Recording
Data Collection
Product Support
Vertical Market
Customer Service
Renewable Energy
Technical Issues
Quality Analysis
Technical Support
Energy Management
Application Notes
Product Management
Telecommunications
Industry Standards
Business Solutions
Equipment Operation
Product Improvement
Electrical Equipment
Electrical Engineering
Electronic Engineering
Electric Power Systems
Technical Documentation
Training And Development
Field Service Management
Communications Protocols
Electric Power Distribution
Ethical Standards And Conduct
Continuous Improvement Process
Troubleshooting (Problem Solving)
Customer Communications Management, Communication
Prioritization
Professionalism
Desktop Support
Customer Service
Microsoft Office
Active Directory
Technical Support
Business Valuation
Microsoft Windows 10
Organizational Skills
Full Stack Development
Business Transformation
Hardware Troubleshooting
End-User Training And Support
Executive Information Systems
Remote Infrastructure Management
Troubleshooting (Problem Solving)
Microsoft Intune (Mobile Device Management Software)
+0, Linux
Mac OS
Communication
Time Management
Problem Solving
Customer Service
Diagnostic Tools
Technical Issues
Operating Systems
Technical Support
Software Installation
Technical Documentation
Remote Technical Support
Troubleshooting (Problem Solving)
+0

## Description

The Technical Support Engineer provides advanced technical and product support to customers, ensuring timely resolution of complex product and application issues. This role focuses on troubleshooting, issue investigation, and customer communication, working closely with Field Service, Engineering, and Product teams. The Technical Support Engineer plays a key role in maintaining high customer satisfaction, improving response times, and providing critical product feedback to support continuous improvement., Every day at Hubbell is different and you'll contribute in many ways. On any given day, you'll make a difference by:

 * Provide advanced technical and product support to customers via remote tools, phone, email, and on-site support as needed
 * Troubleshoot and diagnose complex hardware, firmware, and application issues to minimize customer downtime
 * Triage incoming support cases, prioritize issues, and ensure timely resolution or escalation
 * Serve as a technical liaison between customers, Engineering, R&D, Product Management, and Field Service teams
 * Support engineering investigations by reproducing issues, collecting data, and validating corrective actions
 * Coordinate and manage RMAs, including failure analysis and customer communication
 * Facilitate efficient startup and commissioning of new installations, including remote commissioning support
 * Review and create technical documentation such as troubleshooting guides, FAQs, application notes, and procedures
 * Provide structured feedback on product performance, defects, and enhancement opportunities
 * Train customer personnel on equipment operation, maintenance, and safe work practices
 * Participate in support case reviews and contribute to process and product improvement initiatives
 * Ensure compliance with company standards, safety policies, and quality requirement