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# Service Operations Center (SOC) Operator

- **Company:** Elite Contracting Group
- **Location:** Petersburg, VA, United States
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Computer Literacy, Desktop Computing, Issue Tracking Systems, Networking Hardware, Diagnostic Tools, Network Server
- **Published:** October 8, 2026
- **Apply:** http://elitecontractinggroup.applytojob.com/apply/jobs/details/Ktq1iC6tQD

## About the Role

* Troubleshooting skills and ability to fully resolve issues
 * Strong organizational skills and the ability to communicate effectively
 * Ability to multitask and manage requests with short turnaround times
 * Have used a major ticketing system to manage support incidents
 * Helpdesk experience supporting customers or employees in an IT role
 * Experience working with vendors and help lines resolving issues
 * One or more industry recognized certifications or equivalent formal training/education
 * Basic remote troubleshooting, monitoring, and diagnostic tools
 * Basic computer, hardware, and software support

Physical Requirements:

 * Must be able to sit for prolonged periods of time
 * Must be able to stand, walk, and bend

Additional Requirements:

 * Must possess and maintain a satisfactory background record
 * Must be available to work assigned shift

## Description

* Answer incoming service/technician calls
 * Manage service tickets and follow ups with customers
 * Communicate with customers verbally and via email
 * Review, compile, and analyze data
 * Understand Elite customer contracts
 * Identify and request materials for service technicians
 * Complete processes for bill of materials, invoicing, and quality checks
 * Provide initial troubleshooting support related to software, desktops, servers, network devices, and security and CCTV camera systems
 * Perform other duties as assigned