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# IT Service Analyst

- **Company:** Matchtech
- **Location:** West Sussex, UK
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Exchange Server, Azure Active Directory, Microsoft SharePoint, Microsoft InTune
- **Published:** October 9, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb9061d51929dbdee5902d15c7e6438a17/eaa

## About the Role

* Approximately 1-2 years' experience working within an IT Service Desk, Technical Support, Customer Support or similar environment.
 * Knowledge of Microsoft 365, Active Directory, SharePoint and Microsoft Exchange.
 * A customer-focused approach, with excellent communication and relationship-building skills.
 * Strong problem-solving skills and a logical approach to troubleshooting and fault diagnosis.
 * Ability to prioritise workload and work effectively in a fast-paced environment.
 * Experience using enterprise ITSM platforms.

Desirable

 * Active Directory administration experience.
 * Knowledge of Intune, Endpoint Management or Azure Active Directory.
 * ITIL Foundation certification or awareness.
 * Experience supporting enterprise-scale public sector or corporate IT environments.
 * CompTIA A+, Network+ or other entry-level technical certifications