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# 3rd Line Engineer

- **Company:** gb
VIQU IT Recruitment
- **Location:** Brierley Hill, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £40,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows PowerShell, Microsoft Copilot, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune
- **Published:** October 9, 2026
- **Apply:** https://www.totaljobs.com/job/3rd-line-engineer/viqu-it-recruitment-job108113657

## About the Role

* 5+ years' experience within an MSP or similar IT support environment, with strong L2/L3 experience
 * Strong hands-on experience with Microsoft 365, Entra ID, Exchange Online and Intune
 * Good knowledge of Windows, Active Directory and networking, including DNS, DHCP, VPNs and firewalls
 * Experience supporting multiple customer environments
 * Strong troubleshooting and problem-solving skills
 * Experience working with PSA/RMM tools and SLA-driven support environments
 * Confident communicating directly with customers and supporting less experienced engineers
 * Experience with Autotask, Datto RMM, IT Glue, Meraki or Rewst would be advantageous
 * PowerShell, automation, Microsoft Copilot or Microsoft certifications would be beneficial
 * A genuine interest in developing technically and taking on greater responsibility

## Description

* Act as a key 3rd Line escalation point for the support team
 * Own complex technical issues and major incidents
 * Troubleshoot and support customer Microsoft environments
 * Support Microsoft 365, Entra ID, Intune, Exchange Online and Windows
 * Provide technical guidance and support to L1 and L2 engineers
 * Build strong relationships with customers and act as a senior technical contact
 * Get involved in projects, migrations and technical improvements
 * Identify opportunities for automation and improvements across customer environments