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# IT Support Analyst

- **Company:** Pearson Whiffin Recruitment Ltd
- **Location:** London, UK
- **Salary:** £35,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Collaborative Software, Desktop Computing, Identity and Access Management, Virtual Private Networks (VPN), Azure Active Directory, Software Deployment, User Environment Management, Wi-Fi Technology, ServiceNow IT Service Management, Apple Business Manager, Casper Suite, Laptops, User Administration, User Accounts
- **Published:** October 9, 2026
- **Apply:** https://jobs.pearsonwhiffin.co.uk/job/it-support-analyst-5546/apply.aspx

## About the Role

The ideal candidate will have macOS support experience, excellent troubleshooting skills and a genuine passion for delivering a great end-user experience. Exposure to JAMF or similar device management platforms would be highly advantageous., * Proven experience in an EUC Engineer, Desktop Support Engineer, IT Support Engineer or 2nd Line Support role.

 * Strong hands-on experience supporting macOS and Apple hardware, particularly MacBooks.
 * Experience supporting laptops, desktops, mobile devices and associated peripherals.
 * Good understanding of user account administration, access permissions and identity management.
 * Familiarity with device setup, imaging, configuration, software installation and troubleshooting.
 * Experience working with IT ticketing systems and managing incidents and service requests.

Desirable:

 * Exposure to Jamf Pro or other Apple device management solutions.
 * Familiarity with Apple Business Manager and automated device enrolment.
 * Experience administering Microsoft Entra ID (Azure AD), Active Directory or similar identity platforms.
 * Understanding of endpoint security, device compliance and access control best practices.
 * Experience supporting a mixed macOS and Windows environment.
 * Familiarity with ITIL processes and IT service management best practices.

## Description

We are looking for a proactive, customer-focused End User Computing (EUC) Engineer to join an IT support team, providing high-quality technical support across a predominantly macOS environment.

This is a hands-on, end-user-facing role, supporting employees with their day-to-day technology needs, ensuring laptops, mobile devices, applications and user access are working effectively., * Provide 1st and 2nd line technical support to end users, resolving hardware, software, connectivity and access-related issues.

 * Support, configure, deploy and troubleshoot Apple MacBooks, macOS devices and mobile phones (iOS and Android).
 * Manage the end-to-end device lifecycle, including laptop builds, provisioning, deployment, maintenance, replacement and decommissioning.
 * Support user onboarding, offboarding and internal moves, ensuring devices, applications and access permissions are correctly provisioned.
 * Administer user accounts, security groups and access permissions across corporate systems and applications.
 * Troubleshoot issues relating to Microsoft 365, collaboration tools, VPN, Wi-Fi, email and other business applications.
 * Assist with mobile device management (MDM), ideally using Jamf, including device enrolment, configuration, software deployment and policy management.
 * Support identity and access management processes, including password resets, MFA, account provisioning and permissions management.
 * Manage incidents and service requests through the IT service management platform, ensuring timely resolution and clear communication.
 * Maintain accurate IT asset records, technical documentation and support procedures.
 * Work closely with wider IT, infrastructure and security teams to escalate complex issues and improve the end-user computing environment.
 * Deliver a professional, responsive and customer-focused IT support service.